Barbara Boschetti
Windermere
Summary
Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Spirit Airlines
2017.05 - Current
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
Property Records Technician
Department of Justice of Puerto Rico
2023.10 - 2024.06
- Coordinated property registration processes, ensuring compliance with local regulations and accuracy in documentation.
- Reviewed and verified property ownership records to maintain integrity and reliability of the registry.
- Collaborated with legal departments to ensure all registrations adhered to relevant laws and regulations.
Customer Service Representative
Bank Of America
2016.08 - 2017.04
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Educated customers on promotions to enhance sales.
Greeter
Walt Disney World
2016.01 - 2017.04
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Answered customer questions and pointed individuals in right directions to meet current desires.
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
Administrative Assistant
Banco Popular De Puerto Rico
2015.06 - 2015.11
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Organized weekly staff meetings and logged minutes for corporate records.
Adjuster
Banco Popular De Puerto Rico
2013.11 - 2015.06
- Counseled debtors on payment options and arranged installment agreements.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Processed payments and applied to customer balances.
Education
Bachelor of Business Administration - Management
University Of Puerto Rico
Carolina, PR2015-05
Skills
- Conflict Resolution
- Customer service
- Strong work ethic
- First aid
- Attention to detail
- Reliability and punctuality
- Bilingual: English, Spanish
Timeline
Property Records Technician
Department of Justice of Puerto Rico
2023.10 - 2024.06
Flight Attendant
Spirit Airlines
2017.05 - Current
Customer Service Representative
Bank Of America
2016.08 - 2017.04
Greeter
Walt Disney World
2016.01 - 2017.04
Administrative Assistant
Banco Popular De Puerto Rico
2015.06 - 2015.11
Adjuster
Banco Popular De Puerto Rico
2013.11 - 2015.06
Bachelor of Business Administration - Management
University Of Puerto Rico