Barbara Branthoover
Muenster,TX
Summary
Highly organized Administrative Manager with experience in coordinating office operations, streamlining administrative procedures, and managing staff. Strong skills in problem-solving, strategic planning and team leadership have resulted in improved operational efficiency in previous roles. Proven ability to develop effective communication systems, manage budgets, and lead diverse teams towards organizational goals.
Overview
13
13
years of professional experience
Work History
Operations Manager/Administrative Manager
Paxica Security Group
Sanger, TX
10.2019 - Current
- Streamlined daily operations to support higher efficiency and productivity across departments.
- Applied operational strategies to improve workflow and lower overhead costs.
- Coordinated multiple projects simultaneously, ensuring deadlines were met and budgets adhered to.
- Tracked project progress and resolved issues to keep work aligned with objectives.
- Managed staff scheduling, conducted training sessions, and maintained inventory levels.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Cultivated relationships with vendors to negotiate favorable pricing and secure essential materials for production.
- Oversaw financial management, budget management, accounting and payroll activities.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Managed administrative operations for Paxica Security Group security office
- Maintained confidential records, files, and compliance documentation
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Oversaw complex office support, managing records database, and organizing contracts.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Oversaw daily personnel activities to maintain a productive office environment.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Provided support to departmental managers in the development of project plans and initiatives.
- Reviewed contracts prior to signing them in order to protect the interests of the organization.
- Liaised with customers, addressed inquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Reconciled vendor statements and resolved invoice discrepancies with purchasing staff.
- Responded to vendor inquiries regarding invoice status and payment details.
- Processed invoices and payments in accordance with company policies and procedures.
- Entered data into accounting system to maintain accurate financial records.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Handled high-volume invoice processing with minimal supervision.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
- Liaised with vendors and customers to confirm information and address client issues.
- Received and recorded cash, checks and transfers.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Supervised daily operations across teams and work assignments.
- Reviewed reports, records, and staffing needs for employer operations.
- Interfaced with customers to address any complaints or concerns regarding products and services provided by the company.
- Provided technical support when needed, resolving complex issues quickly and efficiently.
- Created and enforced policies to ensure compliance with safety regulations.
- Supervised day-to-day operations of the department, delegating tasks as necessary.
- Identified areas of improvement within the department and developed action plans accordingly.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Managed annual budgeting and forecasting, optimizing resource allocation.
Office Manager
Diversified Well Logging
Odessa, TX
02.2017 - 08.2019
- Managed daily office operations for well logging support staff and field crews.
- Coordinated invoices, billing records, and customer account files for energy clients.
- Maintained payroll documents, timekeeping, and employee records for logging personnel.
- Scheduled field service calls, travel plans, and equipment delivery for operations.
- Processed purchase orders, vendor invoices, and supply requests for office needs.
- Supervised front desk communication, phone calls, and email correspondence with clients.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Coded and entered daily invoices with in-house accounting software.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Assisted in recruiting, onboarding and training new employees.
- Developed effective communication strategies between departments within the organization.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Created detailed work schedules for staff based on operational needs., duty assignments and deadlines for office or administrative staff.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Paramedical Examiner
Quest Diagnostics Inc
Plano, TX
06.2015 - 02.2017
- Performed thorough assessments to evaluate patient health and medical history.
- Gathered comprehensive medical histories, enhancing accuracy of patient records.
- Conducted interviews with patients to obtain detailed information about their medical histories and current health conditions.
- Documented patient information meticulously to support effective care delivery.
- Executed various medical tests with precision, contributing to the reliability of results.
- Collected blood samples for laboratory analysis following standard procedures.
- Performed phlebotomy and specimen collection following Quest Diagnostics safety protocols.
- Administered electrocardiograms to evaluate cardiac activity.
- Performed physical examinations including taking vital signs, measuring height and weight, and visual acuity testing.
- Conducted procedures following established protocols to maintain patient safety.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Reviewed requisitions and completed accurate specimen labeling and paperwork.
- Verified quality of specimens by centrifuging specimens for logistics courier to pick up.
- Coordinated with Quest Diagnostics staff to schedule and support examinations.
- Explained examination procedures and addressed patient questions, fostering understanding and cooperation.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Gathered specimen samples for laboratory testing. and transported to laboratory for processing.
- Verified quality of specimens by centrifuging specimens for logistics courier to pick up.
Medical Assistant
Permian Basin Pain Management
Midland, TX
06.2013 - 12.2015
- Facilitated patient intake process by collecting essential medical information efficiently.
- Ensured accurate documentation of patient history and vital signs for seamless care.
- Addressed patient inquiries and provided information about procedures to enhance understanding and satisfaction.
- Maintained compassionate communication to enhance patient comfort and understanding.
- Prepared examination rooms by ensuring cleanliness and availability of necessary supplies.
- Organized medical instruments and equipment for optimal efficiency during patient visits.
- Coordinated appointment scheduling to improve provider availability and streamline patient flow.
- Managed patient appointments using electronic health record systems for accuracy.
- Collected patient histories and vital signs for pain management visits.
- Prepared exam rooms and maintained sterile supplies for procedures.
- Assisted providers with injections and in-office pain treatments.
- Scheduled follow-up visits and coordinated patient referrals.
- Supported front desk workflows and managed clinical intake forms.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications, and treatments following physician instructions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Arranged patient appointments to optimize provider availability. for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Completed registration of new patients in practice management software. into practice management software program accurately entering demographic information.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Skills
- Operations management
- Project management abilities
- Workflow optimization
- Process improvement
- Financial oversight
- Cost control
- Inventory management
- Accounts payable
- Cross functional coordination
- Logistics coordination
- Vendor negotiation
- SOP development
- Staff scheduling
- Workforce management
- Workforce training
- Cross functional coordination
- Team leadership
- Assignment delegation
- Planning and implementation
- Organizational management
- Report generation
- Customer relationship management
- CRM management
- Client relations
- Stakeholder relations
- Policy implementation
- Problem solving
- Production
- Schedule management
- Workforce training
- Stakeholder relations
- Policy implementation
- Stakeholder relations
Timeline
Operations Manager/Administrative Manager
Paxica Security Group
10.2019 - Current
Office Manager
Diversified Well Logging
02.2017 - 08.2019
Paramedical Examiner
Quest Diagnostics Inc
06.2015 - 02.2017
Medical Assistant
Permian Basin Pain Management
06.2013 - 12.2015