XITLALIC MORENO-LABRIN

• Streamlined operational processes to enhance efficiency and reduce costs.
• Developed training programs to enhance staff performance and ensure consistent revenue.
• Analyzed operational data to identify trends and drive process improvements across departments.

· Manage daily HVAC operations including dispatching, scheduling, and workflow coordination.

· Oversee technician routing, job assignments, and service call prioritization.

· Prepare repair and replacement proposals and customer pricing options.

· Coordinate purchasing of HVAC equipment, parts, and materials with vendors.

· Manage invoicing, accounts receivable, and collections processes.

· Maintain warranty registrations and customer documentation records.

· Handle customer communications, service requests, and follow-ups.

· Manage social media marketing and promotional campaigns.

· Support business process development and operational improvements.

· Collaborated on the creation and seasonal updates of drink menus, helping curate cocktails, beer selections, and specialty offerings.

· Managed end-of-night cash handling, including collecting server cashouts, reconciling transactions, running sales reports, and preparing deposits to the safe.

· Maintained accurate daily financial records and followed proper cash control procedures.

• Worked effectively in fast-paced environments.

• Performed property inspections for vacant and occupied single family and multifamily homes. This includes move in and move out inspections, 90-day inspections and renewal inspections for occupied properties.
• Configured scopes of work for either vacant or occupied properties to identify required repairs to get said property back on the market for rent and increase property value.
• Created professional relationships with property owners to keep them informed on any needed repairs for a rent ready, turn or occupied properties from their inspection report.
• Organized work to meet demanding production goals.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

• Building historic liberation cocktails, specialty cocktails, and handcrafted cocktails.
• Poured and prepared mixed drinks for over 50-100 customers daily and created new libations drawing in clientele.
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using Microsoft Power Point.

• Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies.
• Maintained accurate cash drawer of $128 or more per shift.
• Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
• Closed out cash register with 100% accuracy and prepared cashier report.
• Trained at least 5-10 new bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
• Collected and authorized payments of guests.
• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.