Barbara Chamness
Carterville,IL
Summary
Driven Floor Supervisor and Hardware Assistant Manager with a proven track record at Ace Hardware and True Value Company, enhancing operations and customer satisfaction. Excelled in operations management and employee motivation, achieving significant efficiency improvements and fostering a culture of accountability. Skilled in retail merchandising and customer relations, consistently exceeding performance targets.
Overview
11
11
years of professional experience
Work History
Floor Supervisor
Ace Hardware
Carbondale, IL
11.2017 - Current
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Hardware Assistant Manager
True Value Company
Carbondale, IL
05.2013 - 10.2017
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed detailed plans based on broad guidance and direction.
Education
Associates - Education of Individuals in Middle School Special Education Programs
John A Logan College
Carterville, IL05.1995
Skills
- Operations Management
- Customer Satisfaction
- Stock management
- Operations Oversight
- Quality controls
- POS systems operations
- Employee Motivation
- Customer Relations
- Retail Merchandising
Timeline
Floor Supervisor
Ace Hardware
11.2017 - Current
Hardware Assistant Manager
True Value Company
05.2013 - 10.2017
Associates - Education of Individuals in Middle School Special Education Programs
John A Logan College