Barbara Church
Lake Havasu City,AZ
Summary
Reliable and honest with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Reservations Agent
The Nautical Beachfront Resort
Lake Havasu City, AZ
05.2022 - 04.2025
- Greeted customers and provided assistance to guests over the phone.
- Provided accurate information regarding hotel facilities, services, and rates.
- Assisted customers with reservations and cancellations in accordance with hotel policies.
- Processed payment transactions accurately and efficiently.
- Responded promptly to customer inquiries, concerns, and complaints.
- Maintained updated knowledge of all hotel room types, availability, packages, promotions, special events.
- Adhered to company policies and procedures while handling guest requests and inquiries.
- Resolved customer complaints quickly and efficiently by taking appropriate action or referring to maintenance or housekeeping as necessary.
- Ensured that all customer interactions were handled in a professional manner at all times.
- Generated daily reports on occupancy levels for management review.
- Encouraged customers to book stays directly through the hotel website or reservation system.
- Answered incoming calls from potential customers in a timely manner.
- Explained cancellation policies clearly to customers prior to booking.
Day Time Activities
New Horizons
Lake Havasu City, AZ
10.2020 - 03.2021
- Identified needs of adult with disabilities with promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance.
- Established daily routines to keep tasks on schedule.
- Work with members to develop skills needed for independent daily living.
Houseperson Room Attendant
Wyndham Hotels
Lake Havasu City, AZ
09.2019 - 10.2020
- Responded promptly to requests from guests and other departments.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Inspected all assigned rooms upon completion.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Education
Bachelor of Science - Business Administration
Universidade of Taubate
São Paulo, Brazil12-2001
Skills
- Interpersonal Communication
- Relationship Building
- Collaboration
- Quality Assurance
- Task Prioritization
- Customer Relations
- Clerical Support
- Organization
- Dependable and Responsible
- Attention to detail
- Team collaboration
- Microsoft Office - Excel
- Payment processing
Timeline
Reservations Agent
The Nautical Beachfront Resort
05.2022 - 04.2025
Day Time Activities
New Horizons
10.2020 - 03.2021
Houseperson Room Attendant
Wyndham Hotels
09.2019 - 10.2020
Bachelor of Science - Business Administration
Universidade of Taubate