Barbara Colella
Malden,MA
Summary
Versatile and multilingual professional with a strong background in customer service and safe driving, honed at Uber/Lyft and Walgreens Pharmacy. Excelled in high-pressure situations, demonstrating exceptional problem-solving and time management skills. Proven track record of enhancing customer satisfaction and loyalty, underpinned by fluency in English, Spanish, Portuguese, and Italian.
Overview
18
18
years of professional experience
Work History
Driver
Uber /lyft
03.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Hostess
Cantina Italiana
11.2020 - 03.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Customer Service / Cashier
Walgreens Pharmacy
04.2017 - 12.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
House Cleaner
Maria’s Cleaning Services
02.2009 - 12.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Customer Service Representative
Dunkin Donuts
02.2007 - 08.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Hs Diploma -
Stoneham High School
Stoneham, MA06.2025
Skills
- Time management
- Valid Driver's license
- Customer service
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Punctuality
- GPS and route planning
- Traffic law observation
- Vehicle maintenance
- Tri lingual fluent in English,Spanish,Portuguese and Italian
Timeline
Driver
Uber /lyft
03.2021 - Current
Hostess
Cantina Italiana
11.2020 - 03.2021
Customer Service / Cashier
Walgreens Pharmacy
04.2017 - 12.2019
House Cleaner
Maria’s Cleaning Services
02.2009 - 12.2014
Customer Service Representative
Dunkin Donuts
02.2007 - 08.2008
Hs Diploma -
Stoneham High School
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