Barbara Colt

• Write program policy and procedures for Health & Human Services Agency appertaining to changes in legislation for benefit programs (primarily Medi-Cal).
• Attend meetings as Napa County representative for Medi-Cal at County and State meetings, trainings and conferences. Provide input for upcoming legislative changes and impact to counties & customers.
• Member of Focus Groups and Implementation Teams to provide support for computer conversions and enhancements.
• Generate Reports and statistical data regarding the Medi-Cal program, including regulatory, county work load and timeliness compliancy.
• Back up Help Desk for system-related errors and inquiries.

Reason for leaving: Retired

• Supervise team of 5-12 Medi-Cal Eligibility Specialists and Office Assistants.
• Perform case audits for regulation timeliness and compliance.
• Handle expedited situations and complaints.
• Attend meetings with Management to stay informed of County & State updates and changes.
• Provide direction, mentorship and feedback to team members on workload responsibilities
• Complete employee evaluations

Reason for leaving: Promotion

• Determined eligibility for all public assistance programs.
• Interviewed individuals and families to obtain household and financial information.
• Reviewed documents (paper & electronic) and input pertinent information into computer systems.
• Attend meetings and trainings to keep up-to-date and compliant with regulations.
• Provide backup and support to co-workers, supervisors and help desk as needed to ensure adequate coverage of workloads.

Reason for leaving: Promotion