Barbara Cortez
Bartlett,TX
Summary
Career driven using Principal Based Management practice I am a dedicated professional with over two decades of proven performance in several roles that include key account management of aerospace and defense customers while partnering with inner company engineering, operations, supply chain, production and quality teams in effort to support critical government programs. In addition to being self-motivated, organized, flexible, familiar with ADS products, processes and procedures my priority remains driven to prioritize continuous improvement. I am ready to make an immediate contribution to the Molex organization.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Senior Account Manager, Customer Service
Molex-ADS
Georgetown, TX
02.2018 - Current
- Currently I support a key customer military/defense account with an estimated $25m and growth in yearly sales.
- Built and supported customer relationships with external and internal stakeholders to facilitate program management across purchasing, production, design, manufacturing engineering, and quality.
- Collaborated with fellow customer service representative to ensure efficient and timely order processing while mentoring for a successful partnership.
- Participated in AirBorn CFT/CXT meetings to address customer needs to support high demand customers with complex build schedules and demanding communication requests.
- Processed quote and purchase orders requiring interpretation of unique verbiage and government requirements daily.
- With current and previous roles, a positive working relationship and understanding of roles/responsibilities with multiple internal departments is a must to ensure both component and final assembly On Time Delivery, drawing compliance with stellar quality.
- Prior to taking a role in customer service I supported incoming receiving, purchasing, materials, process improvements with inventory accuracy and data collection with production product usage/scrap.
Account Manager, Customer Service
AirBorn, Inc
Georgetown, TX
04.2009 - 02.2018
- Provided customer support in the form of phone calls, email, individual customer portals.
- Trained customer service assistants to enhance order entry efficiency and support desk backup.
- Work to supply expedite program orders Supply status of current orders and order status.
- Provide specific program support by means of weekly telecom, email status or milestones.
- Maintain Customer Service process and procedure training log.
- Provided detailed quotes for pricing and lead times to customers. that include cost and lead time.
- Ensuring if specific PO quality compliance is needed that the proper actions and cost are flown down.
- Collaborated with department managers to address various business needs before the CFT was established.
- Those departments included purchasing, materials, production, design engineering, manufacturing engineering and quality control.
Material Control Clerk
AirBorn, Inc
Georgetown, TX
01.2003 - 05.2008
- Managed shortage reports on specific inventory items with expiration dates i.e., epoxy and primer.
- Data entry to support door tag product transactions critical for inventory accuracy. Cycle count generation and reconciliation.
- Manage production scrap data collection of wire usage and bulk usage counts.
- Trained production personnel on how to use the new Glovia scrap method at the work order level for components.
- Supported work order Glovia system maintenance at all levels.
- Actioned Engineering Control Changes at the work order level to ensure drawing compliance.
- Ran daily production work orders and reports, including backlog and shortage reports.
- Served as backup to Stock Room Supervisor during absences.
Incoming Receiving Clerk
AirBorn, Inc
Georgetown, TX
07.2000 - 01.2003
- Verify product count and accuracy to support customers' individual PO information.
- Daily incoming product was often urgent so prioritization and organization was a must to maintain unpredictable incoming inventory.
- Analyzed all proper compliance paperwork to support the incoming product.
- Generated Purchase orders as required.
Education
High School Diploma -
Bartlett High School
Bartlett05-1994
Skills
- Government/Defense Customer knowledge with Quote/PO processing
- Customer Support
- Escalation Management
- Customer Experience Team
- Assignment Delegation
- Servant Leadership
Certification
- Six Sigma White Belt Training
- Six Sigma Green Belt Training
Accomplishments
- 2023 Customer Service Second Mile Award
Timeline
Senior Account Manager, Customer Service
Molex-ADS
02.2018 - Current
Account Manager, Customer Service
AirBorn, Inc
04.2009 - 02.2018
Material Control Clerk
AirBorn, Inc
01.2003 - 05.2008
Incoming Receiving Clerk
AirBorn, Inc
07.2000 - 01.2003
High School Diploma -
Bartlett High School