Barbara DALE
Customer Service Representative
Philadelphia,PA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance in Customer Service, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring experience as well as excellent customer service to enhance team-building skills to deadline-driven environment. Offering over30 years of experience in face-paced setting
Overview
8
8
years of professional experience
3
3
Certification
Work History
Registered Medical Assistant/Phlebotomy Instructor
City Of Philadelphia
01.2019 - Current
- Monitors patient condition by observing physical/mental status, and intake/output/exercise
- Provide housekeeping and laundry services, shopping, preparing and serving meals/snacks
- Remind patient to take medication
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Provide clinical instruction to 15 students in clinical settings in lab procedures and techniques
Medical Assistant
Jefferson Hospital/Urology Dept
07.2016 - 03.2019
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained pre- and post-treatment vital signs and weight.
- Prepared initial patient charts for admission.
- Obtained all prescribed laboratory testing.
Registered Medical Assistant
Ears Nose And Throat Specialist/ Jefferson Hospital
06.2016 - 03.2019
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Taught patients about medications, procedures and care plan instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient pulse oximetry.
- Prepared lab specimens for diagnostic evaluation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Oriented and trained new staff on proper procedures and policies.
Education
No Degree - Business Administration And Management
Strayer University Still Attending
Philadelphia, PA01.2025
No Degree - Registered/Certified/
National Phlebotomy Solutions
Philadelphia, PA02.2021
No Degree - CPR Instructor
Red Cross
02.2022
Skills
- Advanced Anatomy Knowledge
- Medical Records Management
- Catheter Change and Preparation
- Medical Histories and Vital Statistics
- Foley Catheter Insertion and Removal
- Assisting with Physical Exams
- Exam Room Preparation
- Customer Service
- Proper Sterilization Techniques
- Patient Medical Histories
- Completing Insurance Forms
- Patient Management
- EKG Set Up and Monitoring
Certification
- RMA - Registered Medical Assistant
- Phlebotomy Instructor
- CPR/BLS
-
Timeline
Registered Medical Assistant/Phlebotomy Instructor
City Of Philadelphia
01.2019 - Current
Medical Assistant
Jefferson Hospital/Urology Dept
07.2016 - 03.2019
Registered Medical Assistant
Ears Nose And Throat Specialist/ Jefferson Hospital
06.2016 - 03.2019
No Degree - Business Administration And Management
Strayer University Still Attending
No Degree - Registered/Certified/
National Phlebotomy Solutions
No Degree - CPR Instructor
Red Cross
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