Barbara Drayton

Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Educated patients and caregivers on healthcare protocols and processes.
• Served as a liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
• Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
• Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
• Applied critical thinking skills during case reviews to identify potential risks or challenges before they escalated into larger issues.
• Promoted continuity of care by coordinating with healthcare providers, social workers, and family members in the development of discharge plans.
• Educated patients on disease management techniques, empowering them to take control of their health and reduce complications.
• Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
• Ensured regulatory compliance by staying current on industry best practices and maintaining meticulous documentation records.
• Optimized resource utilization by identifying opportunities for cost containment without compromising care quality.
• Facilitated smooth transitions between healthcare settings by effectively communicating pertinent information to receiving facilities or home health agencies.
• Enhanced interdisciplinary team communication, ensuring timely and accurate updates on patient progress.
• Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
• Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
• Collaborated with multidisciplinary teams to devise evidence-based treatment plans that improved patient satisfaction scores.
• Initiated cross-discipline collaboration efforts that led to improved patient outcomes across various departments in the facility.
• Reduced hospital readmissions through vigilant monitoring and prompt intervention for at-risk patients.
• Observed, monitored, and reported changes in patient condition to supervising RN or physician in accordance with policies and procedures of medical facility.
• Conducted thorough assessments to identify gaps in care and develop targeted interventions for improvement.
• Advocated for patient needs, addressing concerns with healthcare providers and insurance companies to ensure optimal care was received.
• Developed strong relationships with patients, families, and healthcare providers, fostering trust and open communication resulting in improved satisfaction scores.
• Managed caseloads efficiently, prioritizing high-risk cases while ensuring all patients received appropriate attention and support.
• Mentored new hires, sharing knowledge and expertise to foster a supportive learning environment promoting professional growth within the nursing team.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Managed patients recovering from medical or surgical procedures.
• Worked remotely for 9 years

• Educated patients and caregivers on healthcare protocols and processes.
• Served as a liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
• Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
• Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
• Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
• Applied critical thinking skills during case reviews to identify potential risks or challenges before they escalated into larger issues.
• Worked remotely and reviewed hospitalized patients on site at 8

• Maintained accurate records of case management activities in accordance with organizational policies and procedures, ensuring data integrity for reporting purposes.
• Implemented quality improvement initiatives within the concurrent review process, leading to more accurate and efficient decisionmaking.
• Improved patient outcomes by conducting thorough concurrent reviews and recommending appropriate care plans.
• Contributed to the development of evidence-based policies and procedures for the case management department, ensuring alignment with industry best practices and regulatory requirements.
• Identified opportunities for improvement within the case management department, contributing to overall operational efficiency gains.
• Elevated patient satisfaction scores through proactive communication and addressing concerns promptly.
• Developed strong rapport with patients and families by demonstrating empathy, active listening skills, and a genuine commitment to their wellbeing.
• Supported effective care transitions by collaborating with healthcare providers, patients, and families to develop individualized discharge plans.
• Worked remotely, and performed
• on site chart reviews at NY hospitals

• Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
• Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
• Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
• Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
• Administered controlled narcotics, inserted IVs, and performed catheterizations.
• Obtained patient vital signs and input/output measurements from inpatients.
• Assisted with admissions, appointments, transfers, and discharges.
• Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
• Adhered to treatment plan instructions when administering medications and treatments to patients.
• Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
• Cared for wounds, provided treatments, and assisted with procedures.
• Reduced medication errors by accurately administering medications and diligently verifying patient information.
• Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
• Performed routine evaluations of each patient's status, needs, and preferences.