Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Emerson

Alba,TX

Summary

Adept at elevating customer satisfaction, I leveraged my mechanical repair skills and physical endurance at MK Ranch & Transportation to enhance service delivery and operational efficiency. My proactive approach in managing real-time shipment updates and resolving complaints boosted client contentment significantly, showcasing my ability to innovate and perform under pressure.

Overview

24
24
years of professional experience

Work History

Client Courier/Appointment Scheduler

Coral Nursing and Rehab
Lindale, TX
12.2023 - 07.2024

  • Addressed customer inquiries about service courier features.
  • Worked seamlessly alongside a variety of coworkers to meet targets and address service challenges.
  • Boosted client contentment with creative solutions to issues.
  • Elevated customer happiness by addressing issues with proficient and warm assistance.

CDL A OTR Driver/Dispatcher /Front Office Manager

MK Ranch & Transportation
Coquille, OR
03.2000 - 08.2023
  • Ensured real-time shipment updates with GPS monitoring.
  • Received customer signatures confirming delivery completion.
  • Ensured strict adherence to interstate freight transport laws.
  • Recorded expenses and maintained receipts.
  • Maintained accurate records of deliveries, including delivery dates, times, products, and recipients.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Processed shipment documents neatly and efficiently for each load.
  • Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.

Education

Associate of Arts - Criminal Justice

Marshfield High /UNIVERSITY OF Reno
Coos Bay, OR/Reno NV
03-1988

Skills



  • Proficient Mechanical Repair
  • Physical Endurance
  • Logbook Record Keeping

Timeline

Client Courier/Appointment Scheduler

Coral Nursing and Rehab
12.2023 - 07.2024

CDL A OTR Driver/Dispatcher /Front Office Manager

MK Ranch & Transportation
03.2000 - 08.2023

Associate of Arts - Criminal Justice

Marshfield High /UNIVERSITY OF Reno

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Barbara Emerson