Barbara Fitzgerald
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Detail oriented with strong communication skills and extensive medical services background. I work well in a team and work well under pressure. I quickly adapt to new environments and changes in the workforce.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Munson Medical Center
12.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Nursing Assistant
Munson Medical Center
06.2021 - 12.2022
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Education
Medical Billing And Coding -
University of Phoenix Online
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
Timeline
Patient Access Representative
Munson Medical Center
12.2022 - Current
Nursing Assistant
Munson Medical Center
06.2021 - 12.2022
Medical Billing And Coding -
University of Phoenix Online
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