Barbara Floyd
Pueblo,CO
Summary
Dynamic Dispatcher Coordinator with a proven track record at Medical Transportation Management, enhancing customer satisfaction through efficient dispatching and route optimization. Skilled in logistics management and active listening, I excel at resolving conflicts and improving operational workflows, consistently meeting performance metrics and fostering professional relationships.
Experienced with coordinating complex dispatch operations, ensuring seamless communication and efficient scheduling. Utilizes strategic planning and real-time problem-solving to address operational challenges. Track record of maintaining high standards of service through effective team collaboration and adaptability.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
Work History
Dispatcher Coordinator
Medical Transportation Management
Las Vegas, NV
10.2018 - 08.2023
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
Dispatcher
Comcast
Denver, CO
06.2015 - 11.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Collection Agent
HCA
Denver, CO
09.2009 - 01.2014
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
- Utilized various tools and software systems to efficiently manage workload and improve overall productivity within the collections department.
- Increased cash flow for the company with timely follow-ups and consistent communication with delinquent accounts.
Customer Service Representative
Sierra Health
Las Vegas, NV
08.1998 - 09.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
GED - General Studies
Votech
Las Vegas, NV08.1980
Skills
- Dispatch software
- Route planning
- Incident reporting
- Logistics management
- Scheduling expertise
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Prioritizing calls
- Active listening
- Dispatching procedures
- Customer relations
- Data entry
- Record keeping
- Updating logs
Timeline
Dispatcher Coordinator
Medical Transportation Management
10.2018 - 08.2023
Dispatcher
Comcast
06.2015 - 11.2018
Collection Agent
HCA
09.2009 - 01.2014
Customer Service Representative
Sierra Health
08.1998 - 09.2009
GED - General Studies
Votech