Barbara Frederick
Wetumpka,United States
Summary
Highly Motivated, Results Orientated, Office Automation Secretary with 26 years of experience in administrative professional military organizations and civilian personnel. Dynamic Team Player and expert communicator with a track record of supporting outstanding customer support staff with well-organized precision. Forward-thinking Operational Specialist offering a unique combination of protocol, diversity in technology, and logistical skills in project management, process improvement, financial analysis to optimize project goals. Detail-orientated team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree in ensuring accuracy with policy and procedures within the Department of Defense Community. Cultivates rapport with individuals and leadership for clear communication on projects with the ability to handle multiple projects simultaneously with pride and integrity.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Secretary 40 Hours
Veterans Foreign Affairs Mike Dodge (781) 698-8598
Wetumpka, AL
03.2021 - Current
- Dedicated professional with 3 years specialized training in administrative support functions in a private organization; Results-Orientated at all levels
- Leader in planning, performing, and executing daily tasks and duties resulting in exceptional customer service in office automation
- Facilitator in troubleshooting analysis, communication transfer of text and data in software and application migration for all end users
- Independently plans and executes executive level conferences, meetings, attendance, ceremonies, social functions for all upcoming dates
- Provides premier service to distinguished visitors and senior level associates by performing multiple tasks that assisted guests and visitors with knowledge and professionalism displaying positivity and enthusiasm
- Attended online tutoring modules to continuously improve skills and expand professional knowledge in editing correspondence with proofreading in technical and non technical support
- Managed executive calendars, scheduling appointments and meetings to optimize time management
Cloud Support Engineer
Leidos 40 Hours
Maxwell Gunter AFB , Alabama
08.2020 - 03.2021
- One year on site Developer that led with a Team Based style in managing comprehensive documentation for clients, project teams, and team members with facilitating smooth transitions in handling their cloud environment.
- Managed Recurring and Non Recurring Correspondence, Reports, and documents for development of policies and procedures in the Air Force Life Cycle management
- Delivered Top-Notch technical support and customer service activities using a variety of commercial collaboration services such as Microsoft Teams, Skype, Slack and Zoom while working remotely
- Design and developed Standard Operating Procedures and policy used to guide and direct remote technical customer support staff in teleworking environment by using IT Service such as Webex
- Support the Air Force Cloud One mission by troubleshooting, updating and managing escalation of infrastructure and system security issues to support mission critical war fighter services
Oracle Database Administrator
Indrasoft
08.2015 - 08.2016
- One year onsite Database Administrator for the implementation and Migration of network end users on Gunter AFB, Alabama
- Designed and Implemented Export Data from Air Force Systems Migration and Implementation of data quality reports, data transfer for financial budgets and travel arrangements and payments
- Collaborated with cross-functional teams to ensure seamless integration of Oracle databases with various applications in local and wide area government networks
- Developed custom scripts and procedures for efficient automation of routine tasks and data management operations.
- Maintained up-to-date documentation on database systems, ensuring accurate records of configurations, processes, and changes made over time.
Senior Desktop Analyst
ZF Group 40 Hours
Tuscaloosa, AL
06.2014 - 08.2015
- Onsite Telecommunications Specialist for North American Region of Transportation and Automation in global company for passenger, commerical automobiles
- Provided expert guidance to users on best practices for data backup, file storage, and information security protocols
- Managed multiple projects simultaneously, prioritizing tasks to meet deadlines while ensuring quality outcomes
- Utilized management and interpersonal skills to provide technical guidance and supervision tools
- Collaborated with cross-functional teams to develop strategies for optimizing computer systems performance
- Improved system stability with implementation of proactive maintenance measures for hardware and software components
- Coordinated with vendors for procurement of necessary hardware, software licenses, or upgrades as required
Telecommunications Specialist GS-09
USAF Reserves
10.2013 - 06.2014
- One year onsite Telecommunications Manager for all deployable and fixed communications equipment for 2000 end users on Maxwell AFB, Montgomery Alabama
- Provided readiness planning and execution of resources that lead to timely accomplishment of mission directives in support of national objectives
- Determined, coordinated, and validated system provision of logistical support required for deployable communications/mobility missions
- Increased network efficiency by conducting thorough audits and recommending appropriate upgrades or modifications in computer equipment
- Planned, Developed, Directed, Conducted all mobility training for units to include mission system training in logistics and communications for deployable units
Information and Communications Technology Technician
USAF 40 Hours Mark Jozwiak 334-953-1886
Maxwell, AL
08.2000 - 01.2014
- 11 Year On Site Information and Communications Technology Technician Engineer Project Manager for Air Base Wing and Headquarters Air University personnel
- Results-orientated, decisive Information Technology trainer and leader for military organizations in a global and network enterprise in telecommunications within the Department of Defense
- Spearheaded the Centralized Standards and Procedures for official records and documentation within the 42 Air Base Wing, Headquarters Air University for Information Technology records, transcripts, and budget within a local unit and or organization
- Supported end to end Users in face to face daily interactions with delivering efficient resolutions to technical issues on various platform and tasks
Senior Consultant
Booz Allen & Hamilton 40 Hours Air Force Culture
Maxwell, AL
01.2010 - 01.2013
- Personally selected by the Office of the Air Force Culture and Language Center to spearhead the effort of technical support lead in distance learning for Blackboard technical writers and course directors
- Handpicked to spearhead the effort of standardizing IT designs within the areas of military construction projects, building automation systems, physical security, uninterruptible power supplies and heating, air conditioning and ventilation
- Streamlined project management processes, improving efficiency and reducing overall costs.
Education
Associate of Science - Military Information Systems Technology
Community College of The Air Force
05.2009
Bachelor of Science - Business of Administration
Troy University
01.2009
Skills
- Inter-office Communications
- Complex Problem Solving
- Staff Training and development with Materials Accountability
- Database/Project Manager with budgets and logistics
- Spreadsheet Creation and Design and Implementation
- Contracting Officer Representative in Procurement
- Event Planner and Protocol Specialist in Travel Arrangements
- Team and Project Leadership in Lodging and Transportation
- Leader in Hospitality to include site visitors, transportation, lodging
- Collaboration -Microsoft Teams, Zoom, Webex, Skype
- Supply chain and resource management
- Operations System Management in Windows, Linux platforms
- Calendar Management Expertise
- Strong Organizational Abilities
- Expert Time Management
- Inventory Control Management
- Data Analysis Capabilities
- Document Preparation
- Records preparation and disposition
- Mail Distribution in coming and outgoing
- Report Writing Spreadsheet Management
- Calendar Management
- Microsoft Office Suite proficiency
- Database management knowledge
- Office 365 performance optimization
- Identity and Access Management
- Mobile Device Management
- Office 365 Deployment
- Office 365 monitoring
- Multi-Line Phone Systems
- Database Administration
- Systems administration
- Database and Presentation Management
- Office Administration Appointment Scheduling
Certification
- Protocol Officer Training
- Corporate Etiquette and International Protocol Training
- Contracting Officer Representative Course
- Managing Managers Course
- Defense Distribution Management Course
- Logistics Management Development Course
- Joint Logistics Course
- Advance Automated Logistics Management Training
- Manager, Standard Supply System Training
- Support Operations Course
- Equal Employment Opportunity Counseling Course
- EO/EEO Dispute Training
- Leadership Development Course
- Instructor Training Course
- Security Managers Course
- Defense Ethics Training
- Department of the Air Force Cyber Awareness Challenge
- Certified Microsoft Technology Associate/AWS Cloud One Practitioner Cert
- Lifetime CompTIA Network A+ Certified 14 April 2010
Timeline
Secretary 40 Hours
Veterans Foreign Affairs Mike Dodge (781) 698-8598
03.2021 - Current
Cloud Support Engineer
Leidos 40 Hours
08.2020 - 03.2021
Oracle Database Administrator
Indrasoft
08.2015 - 08.2016
Senior Desktop Analyst
ZF Group 40 Hours
06.2014 - 08.2015
Telecommunications Specialist GS-09
USAF Reserves
10.2013 - 06.2014
Senior Consultant
Booz Allen & Hamilton 40 Hours Air Force Culture
01.2010 - 01.2013
Information and Communications Technology Technician
USAF 40 Hours Mark Jozwiak 334-953-1886
08.2000 - 01.2014
Associate of Science - Military Information Systems Technology
Community College of The Air Force
Bachelor of Science - Business of Administration
Troy University
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