Barbara Gonzales
Kingsley,MI
Summary
Skilled in optimizing staffing during peak periods while ensuring adherence to documentation standards, enhancing response efficiency. Dynamic leader in emergency dispatch operations, skilled in coordinating communication between services and managing LEIN operations. Committed to training new dispatchers and ensuring accurate incident documentation to support optimal service delivery.
Overview
24
24
years of professional experience
Work History
911 Dispatch Supervisor
Kalkaska Sheriff's Department
Kalkaska, MI
09.2001 - Current
- Supervised daily operations of emergency dispatch center to ensure effective service delivery.
- Coordinated communication between emergency services and dispatch staff for efficient response times.
- Trained new dispatchers on protocols to elevate team performance.
- Managed scheduling and staffing for optimal coverage during peak periods.
- Oversaw incident documentation to ensure report accuracy and compliance with standards.
- Resolved staff conflicts to promote a positive work environment.
- Prioritized public call responses, ensuring timely dispatch of police, fire, and EMS while tracking data in real-time.
- Executed LEIN operations by entering and modifying warrants, PPOs, conditional bonds, and probation orders.
Education
High School Diploma -
Kalkaska Hight School
Kalkaska05-1990
Skills
- Emergency communication
- Incident documentation
- Staff training
- LEIN operator training
- Dispatch management
Timeline
911 Dispatch Supervisor
Kalkaska Sheriff's Department
09.2001 - Current
High School Diploma -
Kalkaska Hight School