Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Barbara Gordon

Palm Coast,FL

Summary

Dedicated customer service professional with over 11 years in the industry. Expertise in analyzing customer feedback and implementing process improvements to enhance service delivery. Prepared to leverage skills in active listening and critical thinking to drive operational excellence.

Dynamic Customer Service Representative with strong problem resolution and relationship-building skills. Committed to enhancing customer satisfaction through active listening and critical thinking.

Results-driven Customer Service Representative known for exceptional problem resolution and communication skills. Experienced in training new team members and enhancing operational efficiency through effective process improvements. Ready to contribute to enhanced customer experiences.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Synchrony
Palm Coast, FL
09.2014 - 03.2026
  • Managed customer inquiries and resolved issues through effective communication and problem-solving skills.
  • Trained new representatives on company policies, procedures, and customer service best practices.
  • Implemented process improvements to enhance efficiency in handling customer requests and complaints.
  • Analyzed customer feedback to identify trends and recommend solutions for improved service delivery.

Education

Associate of Science - Business

Valencia College
Orlando, FL
05-2019

No Degree - Real Estate

Watson Realty
Oviedo, FL
06-2001

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency

Timeline

Customer Service Representative

Synchrony
09.2014 - 03.2026

Associate of Science - Business

Valencia College

No Degree - Real Estate

Watson Realty
Barbara Gordon