Barbara Graham
Spokane
Summary
Dynamic and detail-oriented professional with extensive experience at North Spokane Women's Health, excelling in schedule coordination and HIPAA compliance. Proven ability to enhance patient care through effective communication and teamwork, achieving a significant reduction in pre-surgery complications. Skilled in obtaining authorizations and adept at managing diverse personalities in a fast-paced environment.
Diligent medical office professional with comprehensive background in coordinating surgery schedules and facilitating seamless communication between medical staff and patients. Proven ability to streamline scheduling processes and ensure accuracy in appointment management. Demonstrated proficiency in multitasking and maintaining confidentiality in high-pressure environments.
Overview
37
37
years of professional experience
Work History
Surgery Scheduler
North Spokane Women's Health
10.2023 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Checked benefits and eligibility and collected payments.
Front Desk Receptionist
North Spokane Women's Health
12.2012 - 10.2023
- Lead receptionist in an extremely busy OB/GYN office.
- Checked patients in and out. Verified insurance. Prepared charts.
- Answered very busy phones scheduling patients, taking messages.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Proficient in several EHR systems.
- Faxing, filing
Administrative Assistant
Endocrine Sciences
09.1988 - 03.1995
- Assistant to the VP of Marketing.
- Prepared bids for laboratory services to hospitals and doctors across the country.
- Support to the sales staff performing secretarial duties.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Medical Assisting
Bryant & Stratton Business Institute
Buffalo, NYSkills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Extremely detail oriented
- Proficient in several EHR systems
Timeline
Surgery Scheduler
North Spokane Women's Health
10.2023 - Current
Front Desk Receptionist
North Spokane Women's Health
12.2012 - 10.2023
Administrative Assistant
Endocrine Sciences
09.1988 - 03.1995
Medical Assisting
Bryant & Stratton Business Institute
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