Barbara Gutierrez
Omaha,NE
Summary
Dynamic leader with a proven track record at Joe's Cafe, adept in operations management and passionate about customer satisfaction. Excelled in staff management, fostering a 20% decrease in turnover through effective training and mentorship. Skilled in inventory control, ensuring quality and efficiency. Thrives in fast-paced environments, consistently enhancing customer loyalty and team performance.
Overview
26
26
years of professional experience
Work History
Restaurant Manager
Joe's Cafe
Omaha, NE
09.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Fostered positive work environment, leading to decrease in staff turnover.
- Purchased food and cultivated strong vendor relationships.
Instrumental Music Teacher
Omaha Public Schools
Omaha, NE
08.1998 - 08.2021
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Mentored struggling students with individualized approach to enhance learning.
- Taught students to identify different instruments from instrument's sound and shape.
- Organized and collected money and forms for mass group field trips and programs.
- Conducted auditions for ensemble placements, ensuring equitable opportunities for all students based on skill level and potential growth.
- Collaborated with colleagues to develop interdisciplinary lesson plans, fostering connections between music and other subject areas.
- Increased student participation in school performances by creating engaging programs showcasing their musical achievements.
- Participated in department meetings to share ideas for program improvements while staying apprised of changes in educational policies or standards affecting the field of music education.
- Ensured proper care of instruments through regular maintenance checks; coordinated repairs and replacements as necessary, prolonging their lifespan.
- Assessed student progress regularly through formal evaluations and informal observation, adjusting instructional methods as needed for optimal growth.
- Served as a mentor for new music teachers, providing guidance on curriculum development, assessment strategies, and classroom management techniques.
- Established strong relationships with parents to support student progress and address any concerns or challenges.
- Provided support for musical and vocal audition preparation.
- Provided instruction in one-on-one environment for students of varied age and ability.
- Organized and directed various ensembles, enhancing teamwork and collaboration skills among students.
- Inspired a lifelong appreciation of music in students by fostering curiosity, creativity, and critical thinking through engaging lessons tailored to individual needs and interests.
- Promoted a positive learning atmosphere by fostering an inclusive environment that respected diverse backgrounds and experiences of students.
- Improved student performance by incorporating a diverse range of instrumental techniques and repertoire in lessons.
- Instructed students in music theory and composition in classroom environment.
- Demonstrated commitment to professional development by attending workshops and conferences focused on music education trends and best practices.
- Developed individualized learning plans for students, resulting in increased proficiency and confidence in their instrument.
- Taught students to master instrument of choice during weekly lessons.
- Maintained accurate records of student attendance, grades, and performance evaluations to monitor progress throughout the year effectively.
- Implemented effective classroom management strategies, maintaining an orderly environment conducive to learning.
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Assessed student performance and provided constructive feedback to guide progress.
- Tailored instruction to meet individual student needs and cultivated inclusive learning environment.
- Encouraged social interaction and collaboration among students to foster camaraderie and teamwork.
- Utilized current technology and interactive teaching methods to enhance student engagement.
- Incorporated student interests and experiences to make learning relevant and meaningful.
- Supervised students during rehearsals to provide direction to students during practice sessions.
- Managed classroom behavior to establish and maintain clear classroom behavior and discipline expectations.
- Attended concerts and performances to support students and arts community.
- Scheduled shows and performances in accordance with school calendar.
- Provided extra help and support to offer additional support to struggling students and encourage success in art subjects.
Sales Associate
Dillard's Department Store
Omaha, NE
06.2001 - 01.2002
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelor Of Music Education - Instrumental Music
University of Nebraska At Omaha
Omaha, NE05.1993
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Shift Management
- Customer-Oriented
- Organization and prioritization
- Complaint resolution
- Staff Scheduling
- Food Service Background
- Customer loyalty
- Adaptable
- Menu development
- Employee Retention
- Schedule Coordination
- Supervisory skills
- Performance Improvement
- Recruitment
- Conflict resolution techniques
- Order delivery practices
- Regulatory Compliance
- Trained in performance and wage reviews
- Recipes and menu planning
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Team Leadership
- Safe Food Handling
- Inventory Management
- Staff Supervision
- Coaching and Mentoring
- Training and Onboarding
- Scheduling Staff
- Collaboration and Teamwork
- Critical Thinking
- Money Handling
- Employee Supervision
- Conflict Resolution
- Quality Assurance
- Supply Ordering and Management
- Recruitment and hiring
- Relationship Building
- Calm and Pleasant Demeanor
- Work Planning and Prioritization
- POS Terminal Operation
- Delegating Assignments and Tasks
- Customer Retention
- Payroll Administration
- Health Code Compliance
- Purchasing
- Front of House Management
- Investigating Complaints
- Anticipating Problems
- Menu Pricing and Writing
- Expense Tracking
Languages
Spanish
Full Professional
Timeline
Restaurant Manager
Joe's Cafe
09.2021 - Current
Sales Associate
Dillard's Department Store
06.2001 - 01.2002
Instrumental Music Teacher
Omaha Public Schools
08.1998 - 08.2021
Bachelor Of Music Education - Instrumental Music
University of Nebraska At Omaha