BARBARA GUTKNECHT

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
• Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
• Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
• Developed rapport with regular patrons to foster sense of community within establishment.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Backed up servers by checking on tables and retrieving items for guests.
• Seated patrons based on guest preferences and seating availability.

Judged Debate and Forensic competitions for various high schools.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.