Barbara Hernandez
Naples
Summary
Highly organized and detail-oriented administrative professional with experience in office administration, customer service, operations management, and youth athletics. Skilled at managing schedules, maintaining confidential records, coordinating events, and providing exceptional customer service in fast-paced environments. Strong communicator with excellent problem-solving abilities and a proven track record of supporting daily business operations. Bilingual in English and Spanish.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Office Administrative Assistant
WellPath Behavior
- Managed office calendars and appointments.
- Maintained confidential client records.
- Communicated professionally through phone, email, and virtual meetings.
- Prepared documents and supported daily office operations.
Customer Service Representative
Best Home Care of Southwest Florida
- Provided exceptional customer service in person and over the phone.
- Resolved customer concerns and maintained accurate records.
Computer Lab Assistant
Computer Lab
- Assisted students with computer hardware, software, and printer issues.
- Maintained lab organization and enforced policies.
Volleyball Coach
MCA Mason Classical Academy
Naples, FL
01.2023 - Current
- Coach middle school student-athletes while promoting teamwork, discipline, and sportsmanship.
- Plan and lead practices focused on skill development and game strategy.
- Collaborate with school staff, parents, and athletic personnel to support student success.
Administrative Manager & Volleyball Coach
Resilient Volleyball Academy (RVA)
Naples, FL
01.2020 - Current
- Oversee daily administrative operations for a growing youth volleyball organization.
- Coordinate schedules, tournaments, camps, and club events.
- Maintain athlete records, registrations, waivers, and team documentation.
- Serve as the primary contact for parents, athletes, coaches, and vendors.
- Support marketing initiatives and daily club operations.
- Coach athletes while promoting teamwork, leadership, and skill development.
Education
Associate of Arts - General Studies
Western Nebraska Community College
Scottsbluff, NE05.2017
Bachelor of Science - Computer Science
Dakota State University
Madison, SD05.2020
Skills
- Administrative Support
- Office Management
- Customer Service
- Calendar & Schedule Management
- Record Management
- Event Coordination
- Microsoft Office Suite
- Data Entry
- Communication
- Team Collaboration
- Organization
- Bilingual (English & Spanish)
LANGUAGES
English (Fluent)
Spanish (Fluent)
Collegiate Athlete
2015- NJCAA Second Team All-American, NJCAA National Runner-Up
2016- NJCAA First Team All-American, Region IX Player of the Year
2018- NAIA Honorable Mention All-American, NSAA All Conference First Team, DSU Outstanding Female Athlete of the Year
2019- NAIA Third Team All-American, NSAA All Conference First Team, DSU Outstanding Female Athlete of the Year
Timeline
Volleyball Coach
MCA Mason Classical Academy
01.2023 - Current
Administrative Manager & Volleyball Coach
Resilient Volleyball Academy (RVA)
01.2020 - Current
Office Administrative Assistant
WellPath Behavior
Customer Service Representative
Best Home Care of Southwest Florida
Computer Lab Assistant
Computer Lab
Associate of Arts - General Studies
Western Nebraska Community College
Bachelor of Science - Computer Science
Dakota State University