Barbara Hill
Manchester,NH
Summary
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities. Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
34
34
years of professional experience
Work History
Custom Service Representative
Eversource
11.2022 - Current
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Merchandise Handler
True Value Company
08.2001 - 11.2022
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept work areas neat, clean and free from debris.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Utilized available technology tools such as handheld devices or software programs for efficient merchandise scanning, data entry, or retrieval tasks when necessary.
- Managed product returns efficiently to minimize loss and maintain an organized backroom area.
- Expedited restocking process during high-volume periods for maintaining optimal shelf levels at all times.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Stocked designated items on shelves, end caps and displays.
- Received new stock and input values into computer system.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Completed inventory accounts to keep records current and promote accurate ordering.
House Manager
Olinda Simon
Bronxville, NY
10.1997 - 07.2001
- Coordinated travel arrangements for the family, ensuring seamless transitions between locations and accommodations.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Improved family satisfaction with meal variety and nutrition by planning and overseeing preparation of diverse weekly menus.
- Ensured seamless operation of home maintenance tasks, coordinating with external contractors for timely repairs and upgrades.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Call Center Representative
National Flora
05.1996 - 10.1997
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Assistant Property Manager
Zidell
05.1993 - 05.1996
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Posted policies and rules in common areas for tenant review.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Escalated major issues to property manager for immediate remediation.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Collected and maintained careful records of rental payments and payment dates.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Secretary
Custom Property Brokers
Oceanside, CA
03.1991 - 02.1993
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Paid attention to detail while completing assignments.
Education
Crater High School
Central Point, OR06.1988
Skills
- Administrative Support
- Customer Service
- Time Management
- Resourceful
- Data Entry
- File Organization
- Dedicated Team Player
- Mail handling
- Clerical Support
Timeline
Custom Service Representative
Eversource
11.2022 - Current
Merchandise Handler
True Value Company
08.2001 - 11.2022
House Manager
Olinda Simon
10.1997 - 07.2001
Call Center Representative
National Flora
05.1996 - 10.1997
Assistant Property Manager
Zidell
05.1993 - 05.1996
Secretary
Custom Property Brokers
03.1991 - 02.1993
Crater High School