Barbara Hopkins
Oceanside,NY
Summary
Dedicated professional with extensive experience in customer service and caregiving, notably at Norstar Bank. Proven ability to build relationships and provide compassionate support, while effectively managing daily living assistance and medication reminders. Recognized for exceptional multitasking and organization skills, enhancing client well-being and satisfaction.
Overview
49
49
years of professional experience
Work History
Babysitting
Many People
02.1977 - 09.1981
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Developed strong rapport with families, leading to numerous referrals for additional babysitting opportunities.
Cashier
Roy Rogers Restaurant
03.1983 - 04.1984
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Assisted customers with menu inquiries, enhancing overall dining experience through product knowledge.
- Collaborated with team members to streamline operations during peak hours, improving service speed.
Head Teller
Norstar Bank
02.1987 - 01.1989
- Supervised daily operations of teller line, ensuring compliance with bank policies and regulations.
- Trained and mentored new tellers to enhance service quality and operational efficiency.
- Streamlined cash handling processes, reducing discrepancies through improved checks and balances.
- Managed customer transactions, resolving inquiries with accuracy and professionalism.
- Conducted audits on teller transactions, maintaining accountability and minimizing risk exposure.
- Led team meetings to discuss performance metrics and identify areas for improvement in service delivery.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
Customer Service Representative
Beacon Federal Savings Bank
07.1985 - 01.1987
- Managed cash drawer with precision, balancing daily transactions meticulously.
- Processed customer transactions efficiently and accurately, ensuring high-quality service.
- Maintained compliance with banking regulations and internal policies consistently.
- Trained new staff on operational procedures and customer service best practices.
Bookkeeper
Robert Plan Insurance
10.1988 - 01.1990
- Managed accounts payable and receivable processes, ensuring accurate financial records.
- Reconciled bank statements with internal ledgers, maintaining consistency and accuracy.
- Prepared monthly financial reports for management review, highlighting key insights.
- Implemented streamlined bookkeeping procedures, enhancing efficiency across operations.
Customer Service Representative
Allstate Insurance Co
10.1990 - 11.1992
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Assisted clients with account management and transaction processing.
- Utilized banking software to manage customer data and service requests accurately.
- Collaborated with team members to streamline service delivery processes.
Companion Caregiver
Many People
04.2004 - Current
- Provided compassionate companionship and emotional support to clients, enhancing overall well-being.
- Assisted clients with daily living activities, ensuring comfort and safety in their homes.
- Developed personalized care plans tailored to individual needs for optimal health outcomes.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Coordinated transportation for medical appointments, promoting adherence to treatment plans.
- Trained new caregivers on best practices in client interaction and care procedures.
- Evaluated care services regularly to identify areas for improvement and enhance service quality.
- Prepared nutritious meals for clients, supporting their overall health and dietary needs.
- Assisted clients with daily living activities, improving their quality of life.
- Provided transportation to appointments and social events, promoting client independence and participation in community activities.
- Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
- Enhanced client well-being by providing companionship and engaging in meaningful conversations.
- Offered emotional support during challenging times by providing compassionate conversation and understanding presence during difficult situations.
- Encouraged physical activity according to each client''s abilities, fostering improved motor function and overall health benefits.
- Supported family members by offering respite care services, allowing them time for personal pursuits or relaxation.
Education
High School Diploma -
Oceanside High School
Oceanside06-1985
Skills
- Dementia care
- Light exercise encouragement
- Toileting support
- Social interaction
- Emotional support
- Meal preparation
- Mobility assistance
- Grooming support
- Incontinence care
- Transportation services
- Recreational activities
- Personal care assistance
- Hygiene assistance
- Fall prevention
- Respectful and compassionate
- Elderly care
- Multitasking and organization
- Daily living assistance
- Dependable and responsible
- Patient care
- Active listening
- Flexible schedule and availability
- Compassionate communication
- Relationship building
- Personal hygiene assistance
- Patient companionship
- Flexible schedule
- Basic housekeeping
- Medication and appointment reminders
- Patient management
- Incident reporting
- Special needs care
- Stress management
Timeline
Companion Caregiver
Many People
04.2004 - Current
Customer Service Representative
Allstate Insurance Co
10.1990 - 11.1992
Bookkeeper
Robert Plan Insurance
10.1988 - 01.1990
Head Teller
Norstar Bank
02.1987 - 01.1989
Customer Service Representative
Beacon Federal Savings Bank
07.1985 - 01.1987
Cashier
Roy Rogers Restaurant
03.1983 - 04.1984
Babysitting
Many People
02.1977 - 09.1981
High School Diploma -
Oceanside High School