Barbara Jones
Cheektowaga
Summary
Dynamic and detail-oriented professional with extensive experience at the New York Unified Court System. Proven expertise in data entry and file organization, complemented by exceptional customer service and staff training skills. Successfully enhanced court efficiency and public trust through effective communication and meticulous case management.
Overview
30
30
years of professional experience
Work History
Clerical Assistant
New York Unified Court System
10.2018 - Current
- Handled request from Chief's Clerks office for dispositions, prepared same for disbursement.
- Maintained and updated disposition of cases after court hearings and trials.
- Managed confidential information securely, upholding the integrity of the court system.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
- Promoted transparency within the judicial system by accurately entering case details into electronic databases.
- Trained new clerks on court procedures, elevating overall departmental knowledge and performance.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Assisted early morning staff to prepare cases for part 1 court sessions.
Senior Court Office Assistant
New York Unified Court System
06.2014 - 10.2018
- Provided exceptional customer service to diverse clientele including the general public, attorneys and agency personnel seeking assistance with various legal matters at the courthouse front desk or over the phone.
- Primary intake and on Family Court offense petitions.
- Prepare, process and distribute order of protections and orders to show cause.
- Assist court assistants with processing orders
- File cases upon completion.
- Process request for CD's and forward to transcription agencies.
Senior Court Office Assistant
New York Unified Court System
06.2014 - 10.2015
- Worked on the UCMS conversation.
- Received, date, stamped and distribute mail.
- Assisted customers at the counter with exceptional service.
- Accepted civil and summary proceedings and entered those into the computer.
- Performed cash drawer functions and end of day close out as needed.
Senior Court Office Assistant
New York Unified Court System
02.1999 - 06.2014
- Facilitated timely resolutions to inquiries from the public, attorneys, and other court staff members through clear communication.
- Worked all aspects of the NYS Court System including but not limited to working inside the courtroom with a judge 2-3 times per week.
- Prepare criminal court cases for court proceedings, enter arrest records into the computer.
- Prepare order of protections
- Civil Court duties including entering cases into the computer, took notes in court and prepared calendars for court proceedings.
- Prepared letters for defendants and attorneys a s needed.
- Entered traffic tickets into the computer.
- Accepted payments and logged transactions into the computer
- Performed end of day functions on the cash drawer.
Senior Office Assistant
State Of New York Unified Court System
01.1997 - 02.1999
- Performed all aspects of the court system daily needs including going into the court with the judge.
- Entering criminal court cases into the computer and preparing the cases for court.
- Enter arrest information into the computer.
- Preparing orders of protections as needed.
- Civil Court-entered cases into the computer, took courtroom notes and prepared calendars for court.
- Drafted letters for defendants and attorneys.
- Entered traffic tickets into the computer.
- Accepted payments and entered transaction into the computer.
- Performed end of day functions on cash drawer.
Temporary Assistant Seneca County Family Court
New York Unified Court System
02.1996 - 01.1997
- Imputed new Family Court petitions into the computer.
- Processed Family Court orders.
- Assisted customers at the counter.
Temporary Assistant -Honorable Judge Dennis Bender
New York Unified Court System
01.1996 - 01.1997
- Secretary to the judge.
- Assisted with family court orders as time allowed.
- Provided phone support.
Education
Associate of Science - Administrative Assistant
Finger Lakes Community College
Canandaigua, NY12-1995
High School Diploma -
Waterloo High School
Waterloo, NY06-1991
Skills
- File organization
- Scheduling and calendar management
- Data entry
- Microsoft office
- Staff training
- Positive attitude
- Time management
Timeline
Clerical Assistant
New York Unified Court System
10.2018 - Current
Senior Court Office Assistant
New York Unified Court System
06.2014 - 10.2018
Senior Court Office Assistant
New York Unified Court System
06.2014 - 10.2015
Senior Court Office Assistant
New York Unified Court System
02.1999 - 06.2014
Senior Office Assistant
State Of New York Unified Court System
01.1997 - 02.1999
Temporary Assistant Seneca County Family Court
New York Unified Court System
02.1996 - 01.1997
Temporary Assistant -Honorable Judge Dennis Bender
New York Unified Court System
01.1996 - 01.1997
Associate of Science - Administrative Assistant
Finger Lakes Community College
High School Diploma -
Waterloo High School
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