Barbara King
Kansas City,MT
Summary
- Dynamic individual with hands-on experience in Healthcare Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team
- Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
- Highly skilled and enthusiastic professional with more than 30+ years of experience managing operations in patient-centric medical offices.
Overview
10
10
years of professional experience
Work History
Clinical Supervisor
HCA
Overland Park, KS
11.2014 - 10.2021
- Led clinical teams to ensure compliance with regulatory standards and best practices.
- Developed training programs to enhance staff skills and improve patient care delivery.
- Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
- Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
- Managed caseloads effectively, ensuring timely assessments, treatment planning, and progress monitoring.
- Implemented performance improvement initiatives focused on enhancing client experience and service quality.
- Streamlined documentation processes, reducing administrative workload for clinicians and improving efficiency.
- Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
- Enhanced patient experience with development and implementation of patient-centered care initiatives
- Spearheaded development of policies and procedures that streamlined clinical operations and improved service delivery.
- Assessed patients, determined needs, and managed care.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
Practice Manager
Encompass Medical Groip
Independence, MO
09.2011 - 10.2014
- Streamlined operational workflows to enhance patient care efficiency.
- Implemented electronic health record systems, improving data management and accessibility.
- Developed training programs for staff, increasing compliance with healthcare regulations.
- Led team meetings to address practice goals and foster collaboration among staff members.
- Managed budget allocations effectively, aligning resources with strategic priorities of the practice.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Improved patient flow through office by redesigning check-in and check-out processes.
- Streamlined communication between different departments, leading to more cohesive patient care.
- Enhanced team morale and reduced turnover rates by introducing employee recognition programs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
Education
High School Diploma -
Hickman Mills High School
Kansas City, MOSkills
- Clinical training
- Team supervision
- Staff scheduling
- Clinical assessment
- Staff development
- Quality assurance
- Documentation requirements
- Clinical education
- Direct patient care
- HIPAA
- Staff education and training
- Staff management
- Process improvements
- Patient care
- Quality controls
- Patient relationship management
Timeline
Clinical Supervisor
HCA
11.2014 - 10.2021
Practice Manager
Encompass Medical Groip
09.2011 - 10.2014
High School Diploma -
Hickman Mills High School