BARBARA LAND
Customer Service
CAPE MAY,New Jersey
Overview
25
25
years of professional experience
Work History
CSR
Celtic Air
Cape May Court House, NJ
06.2012 - 07.2025
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction and loyalty.
- Managed order processing and tracking to ensure timely delivery of services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative
Ferrells HVAC
Cape May Court House, NJ
03.2000 - 09.2011
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Coordinated service appointments and technician schedules to optimize workflow and reduce wait times.
- Provided product knowledge and troubleshooting assistance, improving customer confidence in HVAC systems.
- Trained new team members on company policies and customer service best practices, fostering a collaborative environment.
Education
High School Diploma -
Frankford High
Philadelphia, PASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
CSR
Celtic Air
06.2012 - 07.2025
Customer Service Representative
Ferrells HVAC
03.2000 - 09.2011
High School Diploma -
Frankford High