Barbara Langley
CLOVER,SC
Summary
Dispatcher with 18 years background monitoring daily on the road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes, and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. My husband and I started a trucking company from the ground up with only 1 truck and growing to 8. The company specialized in both dry van and reefer freight. I was tasked with keeping our trucks loaded, drivers organized, and customers satisfied while adhering to the FMCSA guidelines. Once closed, I continued to work in the trucking industry. Results-driven Terminal Manager known for unparalleled productivity and efficiency in task completion. Excel at streamlining operations, workforce optimization, and safety management to enhance terminal performance. Key soft skills include leadership, problem-solving, and communication which enable success in coordinating staff and ensuring operational excellence.
Overview
19
19
years of professional experience
Work History
Terminal Manager/ Dedicated Logistics
Lawrence Transportation
11.2022 - Current
- While working with Lawrence Transportation, I have been the onsite terminal manager for the dedicated fleet servicing Brown Packing in Gaffney SC.
- My main goal at this job is to schedule drivers to deliver the customers loads in a safe and timely manner.
- I also request appointments with the receiving customers as well as any issues with the timely delivery of the product.
- I oversee 9 OTR drivers, monitor logs, coach as well as manage any issues with the drivers that can trigger the on board camera.
- At this time, the drivers travel the east coast from PA down to Fl.
- I perform the drivers orientation when hired. This included all paperwork, explaining the ELD program that our trucks use.
- Insuring that each driver understood the skills needed to perform his job within the FMCSA guidelines while always servicing Brown Packing.
- I am also office manager for the service department here at Brown Packing under the Lawrence Transportation group.
- Lawrence took over the maintenance shop in August 2023, and at this time my duties expanded to data entry of parts, this included the creation of all parts into the newly formed system for our site as well as inventory reconciliation, AP forwarding to the main branch in Rochester MN.
- All invoicing to Brown Packing and outside carriers that needed services from our shop. This included the billing of labor and parts.
- I was required to give a detailed explanation of work performed and parts used during the repairs.
- Payroll for the technicians using ADP services. I am responsible for weekly timecards, any corrections that needed to be made as well as vacation and time off requests.
- New hire shop technicians, interviewing and preparing all needed forms for employment and forwarding all necessary paperwork to Rochester for filing.
Dispatcher/Customer Service
Coley Transportation
Concord, NC
07.2019 - 10.2022
- Working as a single person office, I handled billing invoices and all paperwork needed to complete payments, including billing issues.
- Closely monitored dispatch load board as well as working closely with brokers to secure desirable freight for our company.
- Directed dispatching, routing and tracking of 4-5 fleet vehicles that are long haul over the road drivers.
- While most of the loads were 1 and 1 some were multi stops.
- I handled a high volume of phone and email requests to provide logistics information.
- Organized paperwork and explained individual job parameters for each assignment.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demand while always adhering to the FMCSA guidelines.
- Handled the rescheduling of freight in the result of breakdowns.
- Working with the company owner to reroute drivers or trucks to get the load delivered in a timely manner.
Owner- Dispatch- Administrative
Howle Transportation, LLC
Clover, SC
05.2009 - 09.2019
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw all permits, acquiring license, and filing taxes that the business needed.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Oversaw business budget planning and administration, accounting functions, purchasing and weekly payroll to handle financial needs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Input income and expense details into database to track business finances and address variances.
- Employed prompt decision-making and in-depth research to resolve issues.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Remained up to date on current trends and attended industry trade shows and markets to view and order inventory.
- Working the spot market can be more challenging to keep the trucks moving and profitable.
- Last minute loads can shift or cancel, making my job even more important to be able to change schedules and rework several days loads with little to no notice.
Dispatcher, Human Resource Mgr, Safety Director
Carolina Cargo Inc
Rock Hill, SC
08.2006 - 07.2009
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Created and improved filing system to maintain secure client data.
- Coached employees, managers, and executives on effective safety policies.
- Wrote safety program plans to manage hazards, reduce incidents and save company money through less time lost lower insurance payouts.
- Conducted investigations into incidents and reported on findings.
- Developed new and training programs to address performance and knowledge issues.
- Worked with several technical colleges and driving schools recruiting new drivers.
- Scheduled and carried out the driver orientation. This was done usually every 2 weeks.
- Directed dispatching, routing, and tracking of 100 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Recommended changes to company culture to improve safety and meet changing demands.
- Developed safety training procedures and authored manuals for distribution to staff members.
Education
High School Diploma -
Clover High School
Clover, SCSkills
- Microsoft Works
- QuickBooks
- Excel
- Tracking Omni Tracs
- Electronic logs
- AS400 system
- Driver scheduling
- Compliance management
- ELD program training
- Customer relationship management
- Route optimization
- Performance coaching
- Problem solving
- MS office suite
- Load planning
- Dispatch
- Safe transportation
- DOT regulations
- FMCSA, EPA, and OSHA regulations compliance
- Transportation planning
- Work Planning and Prioritization
References
- Dan Coley, Coley Transportation, 704-236-0392
- Tracey Smith, 803-374-9058
- Jim Crowder, Carolina Cargo, 803-209-0555
Timeline
Terminal Manager/ Dedicated Logistics
Lawrence Transportation
11.2022 - Current
Dispatcher/Customer Service
Coley Transportation
07.2019 - 10.2022
Owner- Dispatch- Administrative
Howle Transportation, LLC
05.2009 - 09.2019
Dispatcher, Human Resource Mgr, Safety Director
Carolina Cargo Inc
08.2006 - 07.2009
High School Diploma -
Clover High School