Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Little

Texas,Texas

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Welcoming clerical professional with 28 years of experience in office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls. Accurate when entering information in [Software] and keeping organized filing systems.

Overview

29
29
years of professional experience

Work History

Frist Impressions Checkout

Longview Eye Associates
10.2021 - Current
  • Enhanced customer experience by implementing a welcoming and efficient reception process.
  • Managed high call volumes with exceptional professionalism and efficiency, maintaining a positive company image.
  • Developed strong rapport with clients and colleagues, fostering long-lasting professional relationships.
  • Take orders for contacts and enter and process the order.
  • Order all supplies for the office.
  • Provided reliable backup support during staff absences or peak periods, demonstrating adaptability and teamwork skills.
  • Ensure our work area is clean and stocked for the day, and prepare for the next working day.

Office Manager

UT Health Physical Therapy
06.2020 - 09.2021
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Maintained a clean and organized work environment, promoting a professional image.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Maintained a clean and organized work environment, promoting a professional image. Scheduled and processed payments on accounts Managed phone calls in coming and out going. Interacted with Doctors office to insure proper care for all patients. Prepared referrals to be sent to for medical procedures.
  • Precessed personal information and insurance for patient files.

HR Manager

Walmart
04.1995 - 08.2018
  • Enhanced employee retention by implementing effective onboarding and training programs.
  • Streamlined HR processes for increased efficiency with the use of HRIS systems.
  • Reduced recruitment costs by establishing strong relationships with job agencies.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
  • Facilitated organizational change through effective communication and collaboration with senior management.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Improved workplace culture through the development and implementation of diversity initiatives.

Education

GED -

Panola College
Carthage, TX
01.1983

Skills

  • Effective Multitasking
  • Meeting Preparation
  • Exceptional communication
  • Data entry proficiency
  • Office Equipment Maintenance
  • Policy Enforcement
  • Appointment Scheduling
  • Document scanning and digitization
  • Reception Management
  • Multi-line phone operation
  • Confidential information management
  • Payment Collection
  • Scheduling appointments
  • Mail handling
  • Appointment Setting
  • Reception Area Maintenance
  • Records Management
  • Customer Service

Timeline

Frist Impressions Checkout

Longview Eye Associates
10.2021 - Current

Office Manager

UT Health Physical Therapy
06.2020 - 09.2021

HR Manager

Walmart
04.1995 - 08.2018

GED -

Panola College
Barbara Little