Barbara Little
Texas,Texas
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Welcoming clerical professional with 28 years of experience in office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls. Accurate when entering information in [Software] and keeping organized filing systems.
Overview
29
29
years of professional experience
Work History
Frist Impressions Checkout
Longview Eye Associates
10.2021 - Current
- Enhanced customer experience by implementing a welcoming and efficient reception process.
- Managed high call volumes with exceptional professionalism and efficiency, maintaining a positive company image.
- Developed strong rapport with clients and colleagues, fostering long-lasting professional relationships.
- Take orders for contacts and enter and process the order.
- Order all supplies for the office.
- Provided reliable backup support during staff absences or peak periods, demonstrating adaptability and teamwork skills.
- Ensure our work area is clean and stocked for the day, and prepare for the next working day.
Office Manager
UT Health Physical Therapy
06.2020 - 09.2021
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Maintained a clean and organized work environment, promoting a professional image.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Maintained a clean and organized work environment, promoting a professional image. Scheduled and processed payments on accounts Managed phone calls in coming and out going. Interacted with Doctors office to insure proper care for all patients. Prepared referrals to be sent to for medical procedures.
- Precessed personal information and insurance for patient files.
HR Manager
Walmart
04.1995 - 08.2018
- Enhanced employee retention by implementing effective onboarding and training programs.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Reduced recruitment costs by establishing strong relationships with job agencies.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Improved workplace culture through the development and implementation of diversity initiatives.
Education
GED -
Panola College
Carthage, TX01.1983
Skills
- Effective Multitasking
- Meeting Preparation
- Exceptional communication
- Data entry proficiency
- Office Equipment Maintenance
- Policy Enforcement
- Appointment Scheduling
- Document scanning and digitization
- Reception Management
- Multi-line phone operation
- Confidential information management
- Payment Collection
- Scheduling appointments
- Mail handling
- Appointment Setting
- Reception Area Maintenance
- Records Management
- Customer Service
Timeline
Frist Impressions Checkout
Longview Eye Associates
10.2021 - Current
Office Manager
UT Health Physical Therapy
06.2020 - 09.2021
HR Manager
Walmart
04.1995 - 08.2018
GED -
Panola College
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