Jorge Reyes
Longview
Summary
Dedicated accounting student at Kilgore College with a passion for finance and auditing. Constantly seeking hands-on experience in the business world. Actively seeking an opportunity in a dynamic business setting to apply knowledge and skills. Confident in ability to contribute to the success of any organization by leveraging educational background and enthusiasm for the field.
Overview
6
6
years of professional experience
Work History
Optometrist Scribe
Longview Eye Associates
09.2022 - Current
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Collaborated with optometry staff to reach individual and team goals.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Streamlined processing of insurance claims, ensuring timely and accurate billing.
Receptionist /Optometrist Assistant
Wellness Pointe
01.2019 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved patient satisfaction by efficiently conducting preliminary eye tests and gathering relevant medical history.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Increased clinic efficiency by maintaining and calibrating optical instruments, ensuring accurate results during eye examinations.
- Strengthened communication between optometrists and referring physicians by preparing detailed reports outlining patients'' diagnoses and recommended treatments.
Education
Associate of Arts - Accounting
Kilgore College
Kilgore, TX05-2027
High School Diploma -
Longview High School
05-2016
Skills
- Effective Multitasking
- Collaborative Teamwork
- Effective Issue Resolution
- Proficient in Microsoft Office
- Fluent Bilingual Communication
- Adaptable Learning Ability
- Strong Technical Skills
- Positive Attitude
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Optometrist Scribe
Longview Eye Associates
09.2022 - Current
Receptionist /Optometrist Assistant
Wellness Pointe
01.2019 - 09.2022
High School Diploma -
Longview High School
Associate of Arts - Accounting
Kilgore College
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