Lurita Rampersad
SUNRISE,FL
Summary
To obtain a challenging position where I can apply my skills and further enhance my knowledge.
Overview
15
15
years of professional experience
Work History
Optometrist Office Manager
Lenscrafters
09.2012 - 08.2024
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Urologist- Medical Assistant
Terrell Winkler
11.2009 - 08.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Cardiologist (Externship - Medical Assistant)
Mazhar Majid
07.2009 - 08.2009
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Welcomed patients and inquired about wellbeing since last treatment.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
- Sought feedback and guidance from supervisors to continuously improve performance.
Education
Diploma in Medical Assisting -
Everest Institute
04.2009
High School Diploma -
Anna Regina Secondary School
11.2006
Skills
- Front Desk Operations
- Office Administration
- Claims Processing
- Insurance Eligibility and Verification
- Strong Work Ethic
- Effective Multitasking
- Critical Thinking
- Team Leadership
- Professional telephone etiquette
- Conflict Resolution
- Team Supervision
References
References available upon request
Timeline
Optometrist Office Manager
Lenscrafters
09.2012 - 08.2024
Urologist- Medical Assistant
Terrell Winkler
11.2009 - 08.2010
Cardiologist (Externship - Medical Assistant)
Mazhar Majid
07.2009 - 08.2009
Diploma in Medical Assisting -
Everest Institute
High School Diploma -
Anna Regina Secondary School