Taylor Roybal
The Eye and Laser Center
Flagstaff,AZ
Summary
Dedicated and professional Front Office Receptionist with 4+ years of experience providing exceptional customer service and administrative support in fast-paced environments. Skilled in greeting guests, managing phone calls, scheduling appointments, handling records, and maintaining organized front desk operations. Known for strong communication, attention to detail, multitasking abilities, and creating a welcoming and professional experience for clients, guests, and staff. Reliable, personable, and committed to delivering efficient and high-quality service.
Work History
Optometrist Technician
- Assisted in patient intake by gathering medical history and vision-related information.
- Conducted preliminary tests, including visual acuity and intraocular pressure assessments.
- Maintained optical equipment, ensuring calibration and proper functioning for accurate results.
- Educated patients on proper contact lens care and usage to enhance their experience.
- Supported optometrists during examinations by preparing instruments and documenting findings accurately.
- Collaborated with team members to refine workflows, enhancing overall efficiency of operations.
Receptionist
- Greeted patients and visitors, ensuring welcoming environment and efficient check-in processes.
- Managed multi-line phone system, directing calls to appropriate staff members promptly.
- Scheduled appointments using electronic health record (EHR) system, optimizing daily operations.
- Processed patient registration forms and verified insurance information accurately.
- Maintained organized filing systems for patient records, enhancing retrieval efficiency.
Education
High School Diploma
Skills
skills include:
Customer Service
Front Desk Operations
Phone & Email Communication
Appointment Scheduling
Guest Check-In & Check-Out
Data Entry
Cash Handling & POS Systems
Microsoft Office (Word
Excel
Outlook)
Calendar Management
Administrative Support
Filing & Record Keeping
Conflict Resolution
Problem Solving
Multitasking & Time Management
Professional & Friendly Communication
Attention to Detail
Teamwork & Collaboration
Confidentiality
Organization
Professional Phone Etiquette
Timeline
Optometrist Technician
The Eye and Laser Center
2026 - 2026Read More
Receptionist
Northern Arizona Specialty Clinic
2024 - 2025Read More
Coconino High School
High School Diploma
Read More