Barbara MacDonald
Dover,NH
Summary
Versatile team member offering over 20 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
29
29
years of professional experience
Work History
E-Commerce Personal Shopper
Whole Foods Market
Portsmouth , NH
01.2022 - Current
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence, resulting in multiple 100% shops.
- Maintain high satisfaction ratings by completing orders quickly and making good selections for customers. Achieved Gold shopper award in January 2023.
- Provides manager on duty feedback when orders look like we are falling behind or going to have record day.
- Actively promotes e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
- Develops on going relationships with team members in each department to gain knowledge of store specific objectives.
Dual Store Manager
Eddie Bauer
Kittery , MI
06.2019 - 11.2021
- Recruited, hired and trained strong candidates for team openings in Kittery and Lynnfield, using newspapers, job boards and social media to find applicants
- Role modeled and coached selling and sales leadership in all interactions.
- Trained, developed over 25 associates and held teams accountable for selling and sales leadership to support company by in.
- Provided recognition to team that reinforces positive behavior and results which resulted in lowest turn over results in district.
- Drove sales results by combine 10% by ongoing training and developing.
Store Manager
Eddie Bauer
Kittery , Maine
10.1999 - 11.2021
- Managed up to 50 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions on weekly basis.
- Coached sales associates on product knowledge by using wide variety of company training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Analyzed and interpreted store trends to facilitate planning.
Regional Support Manager
Eddie Bauer
East, Coast
01.2018 - 11.2021
- Coached, developed and mentored new managers coming into business by setting up 10-training plan, fascinating new hire orientation and weekly touch bases.
- Role modeled what right looks like in all aspects of job.
- Established and implemented training programs to maximize team performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Established team priorities, maintained schedules and monitored performance
- Lead new store openings
Education
Associate of Applied Science - Business Administration And Management
Southern Maine Community College
South Portland, MESkills
- Train and developing
- Team Goals
- Customer Relations
- Analytical Approach
- Guest Satisfaction
- Strong Verbal Communication
- Supportive
- Creates Team Environment
Timeline
E-Commerce Personal Shopper
Whole Foods Market
01.2022 - Current
Dual Store Manager
Eddie Bauer
06.2019 - 11.2021
Regional Support Manager
Eddie Bauer
01.2018 - 11.2021
Store Manager
Eddie Bauer
10.1999 - 11.2021
Associate of Applied Science - Business Administration And Management
Southern Maine Community College
Similar Profiles
Kiran SchollumKiran Schollum
Customer Service Desk Team Member at Whole Foods MarketCustomer Service Desk Team Member at Whole Foods Market
Sam GouldSam Gould
Baker at Whole Foods MarketBaker at Whole Foods Market
Cody HarperCody Harper
Team Member at Whole Foods MarketTeam Member at Whole Foods Market
Logan GardnerLogan Gardner
Customer Service and E-Commerce Supervisor at Whole Foods MarketCustomer Service and E-Commerce Supervisor at Whole Foods Market
Rubia JacksonRubia Jackson
Housekeeper at Special Crew New EnglandHousekeeper at Special Crew New England