Summary
Overview
Work History
Education
Skills
References
Timeline
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Barbara Malkus

Practice Manager of Operations
Middle River,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Assistant Business Office Manager

CarMax
White Marsh, MD
  • Established and met monthly targets with 25 direct reporting
  • Reconciled sales audit, credit card, customer deposit, and postal refund accounts.

Lead Business Office Associate

CarMax
White Marsh, MD
  • Delivered excellent client service, while processing documentation, such as title collection and loan contracts
  • Managed safe funds and created deposits.

Practice Manager of Operations

Heartland Dental
Clarksville & Eldersburg, MD
01.2019 - Current
  • Established and maintained strong relationships between the operations team and providers. As well as support the teams in each practice
  • Lead monthly business meetings with doctors to communicate the status of the daily operations
  • Recognized by management for providing exceptional customer service.
  • Monitor weekly and monthly claims aging reports to ensure to keep our collections at goal and claims filed in a timely manner
  • Provided 55 direct reports and supported 15 doctors
  • Motivate the staff by offering direction and providing constructive feedback
  • Set strategies to meet and exceed monthly/yearly revenue plan
  • Provide vision and direction to the team
  • Monitor policies and procedures, implement new initiatives, and follow up to ensure proper execution
  • Support multiple locations
  • Oversaw team member development and performance to augment retention rate
  • Created and led strong leadership team to enhance operational productivity year-over-year

Practice Manager of Operations

American Dental Partners
Eldersburg, MD
01.2011 - 01.2019
  • Provided 25 direct reports and supported seven doctors
  • Monitored weekly and monthly claims aging reports to ensure to keep our collections at goal and claims filed in a timely manner
  • Created a bench and assisted in promoting 2 team members to practice management positions
  • Planned and led team meetings to review business results and communicate new and ongoing priorities
  • Coordinated with dental providers regarding patient care and scheduling needs
  • Actively participated in marketing efforts such as attending and hosting health fairs aimed at increasing awareness about the practices services
  • Trained and developed team members to reach set career goals and enhance operational performance
  • Evaluated individual and team business performance and identified opportunities for improvement
  • Exceeded monthly targets, improved 16% EBITDA YOY, and recruited additional employees to ensure operational success.

Education

Some College (No Degree) - Health Management And Clinical Assistance

The Community College of Baltimore County
Catonsville, MD

Some College (No Degree) - Phlebotomy

Cecil Community College
North East, MD

Skills

  • Operations Management
  • Strategic Planning & Execution
  • Reporting & Documentation
  • Cross-functional Collaboration
  • Relationship Building
  • Regulatory Compliance
  • Team Leadership & Development
  • Dentrix Software
  • Concur Software
  • Cognos Software
  • SolutionReach
  • Microsoft Office Suite

References

References available upon request.

Timeline

Practice Manager of Operations

Heartland Dental
01.2019 - Current

Practice Manager of Operations

American Dental Partners
01.2011 - 01.2019

Some College (No Degree) - Health Management And Clinical Assistance

The Community College of Baltimore County

Some College (No Degree) - Phlebotomy

Cecil Community College

Assistant Business Office Manager

CarMax

Lead Business Office Associate

CarMax

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Barbara MalkusPractice Manager of Operations