Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Manolis

Summary

Service-oriented Sales Associate with a strong background in retail. Skilled in organizational and time management, delivering engaging customer interactions and in-depth product knowledge. Committed to enhancing customer experiences and driving sales through effective communication and problem-solving.

Overview

22
22
years of professional experience

Work History

Sales Associate

CarMax
Jacksonville, FL
08.2010 - 03.2023
  • Guided customers in vehicle selection, enhancing their understanding of product features.
  • Explained financing options and terms, helping customers make informed purchasing decisions.
  • Welcomed customers to the dealership, fostering a friendly atmosphere. and provided exceptional customer service.
  • Modified sales strategies based on customer feedback, leading to improved sales outcomes.
  • Worked with fellow sales team members to achieve group targets.
  • Trained new associates on sales techniques and company policy.

Sr Claims Analysis

AmerHealth
Jacksonville, FL
03.2003 - 02.2010
  • Evaluated and processed claims through online processing systems (MHS, IPDW, Oscar); trained staff on claims processing for Bluecard, Home Infusion, DME, Anesthesia, Ambulance, Pharmacy, Medicare, and general claims processing.
  • Achievements:
  • Maintained and exceeded the company's goal for productions and quality.
  • Diagnosed and deescalated customer calls using problem-solving skills, enhancing customer satisfaction.
  • Implemented a project that reduced overage inventory, generating cost savings for the company.

Customer Service Representative

T-Mobile
Jacksonville, Florida
12.2000 - 01.2003
  • Resolved customer complaints through effective communication and problem-solving to restore customer trust and loyalty.
  • Delivered exceptional customer service, contributing to high levels of customer satisfaction and retention.
  • Assisted customers with account inquiries, service issues, rate plans, and billing to enhance overall customer experience.

Education

Associate of Arts - Computer Science

Florida Jr. College
Jacksonville, FL
08-1979

Skills

  • Customer service
  • Sales techniques
  • Financing options
  • Product knowledge
  • Training and mentoring
  • Problem-solving skills
  • Effective communication
  • Multi-tasking strength

Timeline

Sales Associate

CarMax
08.2010 - 03.2023

Sr Claims Analysis

AmerHealth
03.2003 - 02.2010

Customer Service Representative

T-Mobile
12.2000 - 01.2003

Associate of Arts - Computer Science

Florida Jr. College
Barbara Manolis