Barbara Matos
Miami,FL
Summary
Bilingual remote customer service and administrative professional with experience in phone-based interviewing, virtual customer support, retail operations, and small business administration. Proven ability to manage customer communications, process orders, maintain accurate records, and deliver consistent service in remote and fast-paced environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
21
21
years of professional experience
Work History
Owner & Administrative Retail Manager
Touch By Luna
Miami, FL
04.2022 - Current
- Owned and operated an online jewelry business
- Managed customer inquiries, order processing, and after-sales support
- Maintained accurate sales and customer records
- Handled email communication, order tracking, and issue resolution
- Managed daily operations, ensuring efficient service delivery and client satisfaction.
- Answered questions about store policies and addressed customer concerns.
Front Desk Receptionist
El Dorado Furniture Store
Doral, FL
08.2019 - 02.2021
- Greet customers warmly as they enter the showroom and direct them to the appropriate sales associate
- Answer incoming phone calls, respond to inquiries, and route calls as needed
- Schedule appointments, deliveries, and customer follow-ups
- Maintain accurate customer records and assist with order documentation
- Process payments, invoices, and basic transactions when required
- Manage the front desk area to ensure it remains organized and presentable
- Handle customer concerns professionally and escalate issues to management when necessary
- Assist with filing, data entry, and general administrative support
- Coordinate communication between sales, warehouse, and delivery teams
Bilingual Phone Interviewer
NORS Survey, Inc.
01.2013 - 01.2015
- Conducted structured phone interviews for national research studies
- Collected and documented accurate survey responses
- Communicated professionally in English and Spanish
- Met quality and productivity standards
Front Desk Receptionist / Administrative Support
CompacStone USA Inc.
01.2008 - 01.2012
- Managed high-volume incoming calls and customer inquiries
- Prepared estimates, invoices, and delivery documentation using QuickBooks
- Maintained customer accounts and accurate records
- Coordinated shipments and customer follow-ups
Front Desk Receptionist
USA Bouquet
Doral, FL
07.2006 - 01.2007
- Answered multi-line phone systems and routed calls efficiently
- Scheduled appointments and supported sales staff
- Maintained calendars, records, and office supplies
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled assignments independently with good judgement and critical thinking skills.
Sales Associate
Burlington Coat Factory
Miami, FL
11.2004 - 12.2005
- Greet and engage customers in a friendly and professional manner
- Assess customer needs and provide product recommendations
- Explain product features, benefits, and warranties
- Assist customers in making purchasing decisions and process sales transactions
- Maintain the showroom’s appearance, ensuring displays are clean, organized, and appealing
- Stay knowledgeable about current promotions, inventory, and new product arrivals
- Handle customer inquiries, concerns, and complaints promptly and professionally
- Assist with inventory management, including restocking and organizing products
Education
Business Administration & Health Care Services
Strayer University
Doral, FLComputer Network Systems
ITT Technical Institute
Miami, FLGED -
Cornerstone Christian School
Georgia01.2003
Skills
- Remote Customer Service
- Bilingual Phone Support (English/Spanish)
- Call Center & Phone Interviewing
- Order Processing
- Customer Inquiries
- Data Entry
- Email & Phone Communication
- QuickBooks Microsoft Word Outlook & PowerPoint
- Time Management
- Small business operations
- Verbal and written communication
- Customer relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Owner & Administrative Retail Manager
Touch By Luna
04.2022 - Current
Front Desk Receptionist
El Dorado Furniture Store
08.2019 - 02.2021
Bilingual Phone Interviewer
NORS Survey, Inc.
01.2013 - 01.2015
Front Desk Receptionist / Administrative Support
CompacStone USA Inc.
01.2008 - 01.2012
Front Desk Receptionist
USA Bouquet
07.2006 - 01.2007
Sales Associate
Burlington Coat Factory
11.2004 - 12.2005
Business Administration & Health Care Services
Strayer University
Computer Network Systems
ITT Technical Institute
GED -
Cornerstone Christian School