Overview
Work History
Education
Skills
Timeline
Generic

Barbara Mcclain

Fredericksburg,VA

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Orkin Pest Control
Fredericksburg, VA
11.2024 - Current
  • Updated databases with new and modified customer data.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.

Sales Associate

Orkin Pest Control
Fredericksburg, VA
03.2021 - Current
  • Computed purchases and received and processed cash or credit payment.
  • Demonstrated product features and benefits for customers' needs.
  • Assisted customers with product selection
  • Provided accurate information about products, prices and services.
  • Processed credit card transactions quickly and securely.
  • Upsold additional items based on customer interests and needs.

Sales/Customer Service

PermaTreat Pest Control
Fredericksburg, VA
10.2017 - Current
  • Described merchandise and explained use, operation and care.
  • Computed purchases and received and processed cash or credit payment.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection
  • Provided accurate information about products, prices and services.
  • Processed credit card transactions quickly and securely.
  • Upsold additional items based on customer interests and needs.
  • Adhered to company initiatives and achieved established goals.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Answered incoming telephone calls to provide services information.
  • Developed trusting relationships with customers by making personal connections.

Housekeeper/ Patient Advocate

Mary Washington Hospital
Fredericksburg, VA
06.2018 - 10.2018
  • Changed bed linens and towels, tidied up rooms.
  • Used cleaning chemicals following proper guidelines.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Monitored cleanliness of lobby, patient rooms and common areas.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Adhered to all company guidelines when interacting with customers.
  • Resolved customer complaints

Education

High School Diploma -

James Monroe
Fredericksburg, VA
06-2000

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • payment processing
  • High-energy attitude
  • Relationship building
  • Strong teamwork
  • De-escalation techniques
  • Professional telephone demeanor
  • Data entry
  • Verbal and written communication
  • Call center procedures

Timeline

Customer Service Representative

Orkin Pest Control
11.2024 - Current

Sales Associate

Orkin Pest Control
03.2021 - Current

Housekeeper/ Patient Advocate

Mary Washington Hospital
06.2018 - 10.2018

Sales/Customer Service

PermaTreat Pest Control
10.2017 - Current

High School Diploma -

James Monroe

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Barbara Mcclain