Barbara Mcfarland
Wilmington,NC
Summary
Highly motivated Furniture and Interior Design Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
6
6
years of professional experience
Work History
Sales Associate
Custom Home Furniture Outlet
01.2022 - Current
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Associate
Ashley Furniture Homestore
01.2020 - 01.2022
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Real Estate Broker
Coldwell Banker
04.2018 - 04.2019
- Enhanced client satisfaction by providing comprehensive market analysis, tailored to their individual needs and preferences.
- Generated new leads through strategic prospecting efforts, including cold calling, door knocking, and community events participation.
- Stayed current on industry trends and market fluctuations by attending professional development courses, conferences, and networking events.
- Utilized online marketing platforms to promote real estate services and generate leads.
- Compared properties possessing similar features to determine competitive market prices.
- Set up virtual home tours, in-person visits, and open houses for properties.
Education
No Degree - Interior Design
San Diego Mesa College
San Diego, CA12.2025
Associate of Arts - Interior Design
Colorado Institute of Art
Denver, CO01.1980
Skills
- Contract Preparation
- Product Sales
- Promotional Support
- Order Processing
- Listening Skills
- Merchandise Display
- Merchandising Knowledge
- Sales Expertise
- Excellent People Skills
- Goal-Oriented
- Expert in Interior Design
- Active listening
- Merchandising and Display
Timeline
Sales Associate
Custom Home Furniture Outlet
01.2022 - Current
Sales Associate
Ashley Furniture Homestore
01.2020 - 01.2022
Real Estate Broker
Coldwell Banker
04.2018 - 04.2019
No Degree - Interior Design
San Diego Mesa College
Associate of Arts - Interior Design
Colorado Institute of Art
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