BARBARA MEDINA
Orlando
Summary
Results-driven, bilingual customer service professional with a strong background in guest relations, communication, and conflict resolution. Skilled at delivering exceptional support, resolving issues quickly, and maximizing customer satisfaction. Experienced in hospitality, retail, and safety-critical environments, with the ability to stay calm under pressure and follow strict procedures. Adept at collaborating with teams, maintaining accurate records, and providing excellent service in fast-paced, high-volume settings.
Overview
8
8
years of professional experience
Work History
Deep Water Lifeguard
Universal Studios Orlando Resort
04.2025 - Current
- Responded quickly to incidents and resolved guest concerns, maintaining safety and guest satisfaction in high-pressure environments.
- Applied problem-solving skills to enforce park policies while keeping a positive guest experience.
- Collaborated with a team to coordinate safety procedures and incident response.
- Delivered clear and professional communication to guests and supervisors.
- Responded promptly to emergency situations, executing rescue techniques and first aid procedures.
- Educated patrons on water safety protocols and rules, enhancing overall awareness and compliance.
- Conducted routine inspections of lifeguard equipment, ensuring functionality and readiness for emergencies.
Front Desk Agent
Unimac
05.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- 1 yr 11 months
Retail Sales Associate and Hostess
Hard Rock Cafe Gran Canaria
11.2021 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment and faced merchandise, enhancing the overall shopping experience for customers.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- 0 yrs 6 months
Beauty Sales Associate
Douglas Spain SA
12.2017 - 02.2020
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Built a loyal clientele base by offering tailored recommendations based on individual preferences and skin types.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
- 2 yrs 2 months
Education
High School Diploma - undefined
Santiago De Leon De Caracas
Caracas07.2016
Skills
- Customer Service & Guest Services – Strong background in assisting guests, handling cash/credit payments, and ensuring a positive experience
- Problem-Solving & Conflict Resolution – Skilled at identifying issues, de-escalating situations, and resolving concerns quickly
- Safety & Crisis Management – Trained in CPR, first aid, and emergency response protocols; able to stay calm under pressure
- Guest Relations & Communication – Clear, professional, and bilingual (English/Spanish), ensuring smooth interactions with diverse customers
- Cash Handling & Record Management – Experienced with accurate payment processing and maintaining organized records
- Technical Skills – Proficient in Microsoft Office Suite and digital platforms for reservations, reporting, and tracking
- Teamwork & Time Management – Collaborates effectively with colleagues and supervisors; skilled at multitasking in fast-paced environments
LANGUAGES
Spanish - Native or Bilingual
English - Full Professional
Timeline
Deep Water Lifeguard
Universal Studios Orlando Resort
04.2025 - Current
Front Desk Agent
Unimac
05.2022 - Current
Retail Sales Associate and Hostess
Hard Rock Cafe Gran Canaria
11.2021 - 05.2022
Beauty Sales Associate
Douglas Spain SA
12.2017 - 02.2020
High School Diploma - undefined
Santiago De Leon De Caracas