Barbara Menschik
Saint Joseph,MO
Summary
Detail-oriented professional specializing in patient scheduling and customer support. Proven ability to enhance project support and strengthen customer relationships. Expertise in conflict resolution and time management, ensuring efficient coordination of tasks. Seeking to apply several years of experience in a centralized scheduling role.
Overview
16
16
years of professional experience
Work History
Data Support Associate
Mosaic Life Care
Saint Joseph, MO
03.2019 - Current
- Provide customer support by addressing inquiries and resolving issues promptly.
- Assist team members with daily operations and workflow management tasks.
- Coordinate patient scheduling and appointment confirmations efficiently.
- Collaborate with healthcare professionals to enhance patient service delivery processes.
- Investigate complex problems and identify appropriate solutions.
- Review incoming requests for home health services, and prioritize accordingly.
- Verify customer accounts by collecting the necessary information.
Clinical Report Specialist
Mosaic Life Care
Saint Joseph, MO
09.2016 - 03.2019
- Collaborated with healthcare teams to gather the necessary information.
- Maintained a safe and secure environment in an at-home workspace.
- Safely and efficiently transcribed dictations from multiple clinic providers.
- Utilized all tools given to ensure spelling and verbiage were correct in all reports.
- Ability and willingness to learn multiple aspects to perform my job efficiently.
Access Representative
Mosaic Life Care
Saint Joseph, MO
10.2010 - 09.2016
- Assisted patients with appointment scheduling, rescheduling, and canceling.
- Verified patient insurance information, and confirmed eligibility for services.
- Communicated effectively with healthcare staff to coordinate patient care.
- Applied HIPAA privacy and security regulations while handling patient information.
Skills
- Patient scheduling and coordination
- HIPAA compliance
- Role adaptability
- Customer support
- Data analysis
- Time management
Timeline
Data Support Associate
Mosaic Life Care
03.2019 - Current
Clinical Report Specialist
Mosaic Life Care
09.2016 - 03.2019
Access Representative
Mosaic Life Care
10.2010 - 09.2016