Barbara Miller
Vice President Of North American Operations
Noblesville,IN
Summary
Results-oriented business leader with more than 15 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing customer satisfaction, operations and productivity across multiple business lines.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Vice President of North American Operations
REO-USA, Inc.
Indianapolis, IN
05.2007 - Current
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
- Resolved issues and recommended actions based on production and compliance reports within highly regulated Transportation industry.
- Mitigated financial discrepancies by managing budget and payroll operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
- Initiated on-time, under-budget project management to optimize performance.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Interviewed, supervised and motivated 15 staff members to achieve optimal productivity.
- Increased business gross profits on average 19% by streamlining processes and trimming unnecessary positions. Utilizing cross training efforts to decrease staff.
- Facilitated over $4M in annual business for 4+ years.
Marketing Manager
REO-USA, Inc.
Indianapolis, IN
04.2006 - 04.2007
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Cultivated and deepened productive client relationships to enhance collaboration and maintain responsiveness to changing strategies.
- Executed optimal sales strategies to achieve commercial goals for target market.
- Onboarded new customers efficiently by developing database listings, uploading information and defining related lists.
Education
Bachelor of Science - Marketing
Ferris State University
Big Rapids, MI 09.1999 - 03.2003
Skills
Relationship building and retention
Customer and employee rapport
Policy and procedure development
Process improvements
Purchasing and planning
Timeline
Vice President of North American Operations
REO-USA, Inc.
05.2007 - Current
Marketing Manager
REO-USA, Inc.
04.2006 - 04.2007
Bachelor of Science - Marketing
Ferris State University
09.1999 - 03.2003