Summary
Overview
Work History
Education
Skills
Timeline
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BARBARA MONESTIME

Homestead,FL

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Bakers Cay Resort
Key Largo, FL
03.2023 - Current
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Kept accurate records of guest transactions.
  • Inputted guest information into computer system accurately and securely.
  • Ensured that all safety regulations were followed according to company standards.
  • Verified accuracy of room rates and other charges during check-in process.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.

Food Runner

Bowlero Lanes
Davie, FL
05.2022 - 03.2023
  • Assisted in training new staff members on restaurant operations and procedures.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
  • Collaborated with management team on ways to improve service levels within the restaurant.
  • Followed proper sanitation guidelines when handling food products.

Front Desk Agent

VJ Multiservice
Miami, FL
04.2021 - 05.2022
  • Provided excellent customer service while upholding company policies.
  • Resolved customer complaints promptly and courteously.
  • Assisted with check-in and check-out procedures for guests.
  • Answered phones, responded to inquiries, and took messages.
  • Maintained cleanliness of lobby area at all times.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Managed cash drawer responsibly throughout shift.

Education

High School Diploma -

Boyd H. Anderson High School
Lauderdale Lakes, FL
06-2020

Skills

  • Room assignments
  • Guest Relations
  • Report Generation
  • Front Office Support
  • Guest Services
  • Time Management
  • Clerical duties
  • POS Systems
  • Cash Handling

Timeline

Front Desk Agent

Bakers Cay Resort
03.2023 - Current

Food Runner

Bowlero Lanes
05.2022 - 03.2023

Front Desk Agent

VJ Multiservice
04.2021 - 05.2022

High School Diploma -

Boyd H. Anderson High School

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BARBARA MONESTIME