Barbara Peterson
Phoenix,AZ
Summary
Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers. Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering fours years of sobriety and ready to help others reclaim lives through use of proper services.
Overview
43
43
years of professional experience
Work History
Customer Service Cashier
Goodwill Of Central And Northern Arizona
10.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Goodwill Of Central And Northern Arizona
06.2022 - 03.2023
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Certified Peer Support Specialist
Phoenix Oasis/Roeser And Almeria Houses
05.2021 - 02.2022
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
- Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
- Facilitated group therapy sessions focused on topics such as stress management or anger management techniques for over all well-being improvement.
Halfway House Manager
Phoenix Oasis/ Vogel House
02.2019 - 12.2019
- Performed intake on new residents.
- Maintained detailed records of resident progress, ensuring accurate reporting to probation officers and other stakeholders.
- Implemented conflict resolution strategies when necessary to maintain a safe living environment for all residents.
- Managed budgetary responsibilities, ensuring cost-effective allocation of resources while maintaining quality care for residents.
Customer Service Representative
Reesicomm LLC.
03.2004 - 04.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
PNR ProMotion LLC.
08.2002 - 02.2004
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responsible for obtaining contract signatures for funding.
- Processed customer service orders promptly to increase customer satisfaction.
General Manager/Owner
Gia Corporation
07.1981 - 10.1999
- Enhanced operational performance by developing effective business strategies.
- Supervised performance of employees and goals of improving productivity, efficiency and cost savings.
Education
No Degree - Property Management
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZCertification - Peer Support
CHEEERS
Phoenix, AZ06.2021
High School Diploma -
Morris Community High School
Morris, IL05.1975
Skills
- Patience and composure
- Substance abuse awareness
- Boundary Setting
- Recovery guidance
Timeline
Customer Service Cashier
Goodwill Of Central And Northern Arizona
10.2023 - Current
Customer Service Cashier
Goodwill Of Central And Northern Arizona
06.2022 - 03.2023
Certified Peer Support Specialist
Phoenix Oasis/Roeser And Almeria Houses
05.2021 - 02.2022
Halfway House Manager
Phoenix Oasis/ Vogel House
02.2019 - 12.2019
Customer Service Representative
Reesicomm LLC.
03.2004 - 04.2016
Customer Service Representative
PNR ProMotion LLC.
08.2002 - 02.2004
General Manager/Owner
Gia Corporation
07.1981 - 10.1999
No Degree - Property Management
Maricopa Community Colleges - Rio Salado Community College
Certification - Peer Support
CHEEERS
High School Diploma -
Morris Community High School
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