Barbara Phillips
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in The Lake House.
Overview
13
13
years of professional experience
Work History
Bartender
The Lakehouse on Canandaigua
04.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bar Manager
Country Club of Rochester
07.2017 - 04.2022
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
Director of Special Events
Flemings Steakhouse
02.2012 - 04.2016
- Negotiated cost-effective contracts with suppliers which reduced overall expenses without compromising quality.
- Enhanced overall guest experience by implementing creative event designs and engaging entertainment options.
- Implemented risk management strategies to mitigate potential issues during the planning or execution stages of special events.
- Led a team of event coordinators, providing guidance and support to ensure efficient planning and execution of all tasks related to special events.
Education
Bachelor of Arts - Theatre
SUNY New Paltz
New Paltz, NY06-1990
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
- Handling difficult customers
Timeline
Bartender
The Lakehouse on Canandaigua
04.2022 - Current
Bar Manager
Country Club of Rochester
07.2017 - 04.2022
Director of Special Events
Flemings Steakhouse
02.2012 - 04.2016
Bachelor of Arts - Theatre
SUNY New Paltz
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