Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Pirolo

Memphis,TN

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience

Work History

Office Associate

D&H Designs Inc.
04.2021 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Processed payments and documented account changes for financial accuracy and transparency.

Receptionist Administrator

Smart Fit Gym and Dance S.A
12.2016 - 01.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.

Customer Service Representative

Atento Brasil
02.2015 - 04.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate Degree - International Business/Trade

Unigran - Centro Universitario Grande Dourados
Dourados, Brazil
06.2022

Skills

    Customer Service

    Verbal Communication

    Office Administration

    Scheduling appointments

    Invoice Processing

    Administrative Support

    Scheduling

    Document Management

    Complex Problem-Solving

    Portuguese and English Fluency

Timeline

Office Associate

D&H Designs Inc.
04.2021 - Current

Receptionist Administrator

Smart Fit Gym and Dance S.A
12.2016 - 01.2019

Customer Service Representative

Atento Brasil
02.2015 - 04.2016

Associate Degree - International Business/Trade

Unigran - Centro Universitario Grande Dourados

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Barbara Pirolo