BARBARA PLINE
Fowler,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, LEIN, criminal history checks, Lexus Nexus. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Gerber Collision
10.2024 - Current
- Collected deposits or payments and arranged for billing
- Developed positive relationships with customers through friendly interactions
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
Corrections Officer
Ionia County Sheriff's Office
06.2000 - 11.2024
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Completed intake paperwork, fingerprints, and searches.
- Manage inmate accounts.
- LEIN Tac, criminal history checks, Lexus Nexus.
- Meet critical deadlines.
Education
Certificate of Completion - Corrections Officer Certificate
Lansing Community College
Lansing, MI04.1998
Skills
- LEIN Tac
- Conduct criminal history checks
- Manage the accounts of inmates
- Livescan
- Data entry
- Scan and sort mail
- Interpret court documents
- Lexus Nexus
- Meet critical deadlines
- Typing
- Computer skills
- Filing
- Copy and scan
- Communicate with courts and other agencies
- Microsoft Excel
- Payment processing
- Documentation
- Verbal communication
- Integrity and honesty
- Discretion and confidentiality
- Records management
Timeline
Customer Service Representative
Gerber Collision
10.2024 - Current
Corrections Officer
Ionia County Sheriff's Office
06.2000 - 11.2024
Certificate of Completion - Corrections Officer Certificate
Lansing Community College
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