Robin Stevens
York,SC
Summary
Positive and upbeat Customer Service Specialist bringing 3+ years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Composites One
Rock Hill, SC
06.2022 - Current
- Addressed customer service inquiries quickly and accurately
- Data Entry
- Documented conversations with customers to track requests, problems and solutions
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Delivered high level of service and support to each customer, paving way for future business opportunities
- Evaluated customer account information to assess current issues and determine potential solutions
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Supported end-users by responding quickly to phone messages and following up on complaints
Roto Operator
CLD Graphics
Rock Hill, SC
02.2021 - 04.2022
- • Performed rewind/inspection work.
- • Inspected finished products based on supplied specifications and standard quality criteria.
- • Packaged finished products based on supplied specifications and standard packaging criteria.
Education
Associate in English Language and Literature -
York Technical College
12.2013
Skills
- Customer Support
- Microsoft Office
- Excel
- Mas 200
- Word
- One Note
- Team player
- Remote Desktop
- Complaint Resolution
- Adaptability/Flexibility
- Attentiveness
- Interpersonal Skills
- Politeness/Etiquette/Tac
- Organizational Skills
Timeline
Customer Service Representative
Composites One
06.2022 - Current
Roto Operator
CLD Graphics
02.2021 - 04.2022
Associate in English Language and Literature -
York Technical College
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