Jeffrey Merser
Chesterfield,MI
Summary
Organized Dispatch Coordinator with 22 years of vast experience overseeing dispatch of police, fire and EMS units. Strong communicator possessing outstanding relationship management and time management abilities. Inspires teamwork environment, along with accountability in the dispatch center.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher Supervisor
City Of Southfield Police Department
03.2005 - Current
- Receive public emergency and non-emergency calls and supervise response prioritization in order to effectively dispatch units such as police, fire, and EMS.
- Demonstrate exceptional leadership skills by effectively managing a team of dispatchers during high-stress situations, maintaining composure under pressure while ensuring public safety objectives were met.
- Apply interpersonal skills in neutralizing hostile and emotionally charged situations.
- Act as team leader in group projects, delegating tasks and providing feedback.
- Conduct regular evaluations of dispatcher performance to identify areas for improvement and provide constructive feedback for growth opportunities.
- Ensured timely response to citizen inquiries and complaints regarding dispatch services, addressing concerns with professionalism and empathy.
Public Safety Dispatcher
City Of Southfield Police Department
02.2002 - 05.2005
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Used Computer Aided Dispatch (CAD) to ensure timely and effect dispatch for Southfield residents and guests.
- Reduced risks and emergency response issues by effectively asking necessary questions
- Followed established protocols for professional handling of emergency situations.
- Streamlined communication between first responders by relaying pertinent information quickly and clearly using proper radio etiquette.
- Assisted callers in emergency situations with appropriate information and support.
Education
No Degree - Criminal Justice And Information Technology
Macomb Community
Warren, MISkills
- Dependable and Responsible
- Coaching and Mentoring
- Communications Training Officer
- Emergency Medical Dispatcher Certification
- Dispatch Coordination
- 911 System Information Databases
- Team Leadership
- LEIN TAC
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- CMCP - Center Manager Certification Program
- LEIN TAC
Timeline
Public Safety Dispatcher Supervisor
City Of Southfield Police Department
03.2005 - Current
Public Safety Dispatcher
City Of Southfield Police Department
02.2002 - 05.2005
No Degree - Criminal Justice And Information Technology
Macomb Community
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