Brittany Alexander
Oneonta
Summary
Emergency communications professional with 4+ years of 911 dispatch experience, including supervisory and CTO roles. Skilled in leading shift operations, training and mentoring personnel, and ensuring compliance with emergency response protocols. Recognized for sound judgment, calm leadership under pressure, and commitment to operational excellence and public safety.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
Blount County Communications Center
Oneonta, AL
09.2021 - Current
- Managed emergency calls, ensuring rapid and accurate dispatch of resources.
- Trained new dispatch personnel on protocols, procedures, and use of communication equipment.
- Conducted quality assurance reviews of incident reports to ensure compliance with operational standards.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Coordinated communication between first responders and public to enhance situational awareness.
- Utilized Computer-Aided Dispatch (CAD) systems for real-time tracking of incidents and resources.
- Provided critical information to officers in the field, improving response times during emergencies.
Server
Busy Bee Restaurant
Oneonta, AL
02.2021 - 09.2021
- Delivered exceptional customer service, enhancing guest satisfaction and retention.
- Managed order accuracy, ensuring timely delivery of food and beverages.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Collaborated with kitchen staff to streamline communication and improve service efficiency.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Patient Service Specialist
ATI Physical Therapy
Birmingham, AL
06.2018 - 07.2020
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated insurance verification and benefits explanation, ensuring accurate billing practices.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Facilitated communication between patients and healthcare providers to improve service delivery.
- Streamlined patient intake processes, reducing wait times and improving patient experience.
Education
High School Diploma -
Appalachian High School
Oneonta, ALNo Degree - Health Sciences
Blount County Career Technical Center
Cleveland, ALSkills
- Highly effective communication
- Radio communications
- Emergency call response
- Incident documentation
- Memory retention
- Teamwork and collaboration
- Prioritizing situations
- Dependable and responsible
- Multitasking
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- AHA CPR Certified
- Fire Service Communications
- Law Enforcement Communications
Timeline
Public Safety Dispatcher
Blount County Communications Center
09.2021 - Current
Server
Busy Bee Restaurant
02.2021 - 09.2021
Patient Service Specialist
ATI Physical Therapy
06.2018 - 07.2020
High School Diploma -
Appalachian High School
No Degree - Health Sciences
Blount County Career Technical Center