Amanda Felts
Tipp City,OH
Summary
Experienced public safety dispatcher skilled in radio communications, and call prioritization. Known for reliability and calm composure in high-stress situations, strong multitasking and teamwork.
Overview
20
20
years of professional experience
Work History
Public Safety Dispatcher
Kettering Police Department
Kettering, OH
01.2012 - Current
- Managed emergency communication systems to ensure timely response to incidents.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled LEADS entries and requests such as criminal record checks, stolen vehicles and other property, missing persons, warrants and protection orders.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Increased situational awareness for first responders with accurate and timely information relayed from callers.
- Participated in regular training sessions to maintain certifications and stay current with industry best practices.
- Input information from calls into CAD system and maintaining accuracy of details.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
- Monitored traffic cameras, building alarms and doors in the police department, jail, courts and additional city buildings.
- Fostered a culture of continuous improvement within the dispatch center by sharing insights and suggesting improvements.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Continuously monitored weather conditions and emergency alerts to stay informed about potential impacts on public safety operations. This includes monthly tornado siren tests.
- Issued local watches and warnings to public in response to inclement weather conditions received from National Weather Service.
- Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
Public Safety Dispatcher
Huber Heights Police Department
Huber Heights, OH
09.2011 - 12.2011
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Assisted callers in emergency situations with appropriate information and support.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Increased situational awareness for first responders with accurate and timely information relayed from callers.
- Participated in regular training sessions to maintain certifications and stay current with industry best practices.
Public Safety Dispatcher
Montgomery County Sheriffs Office
Dayton, OH
06.2006 - 09.2011
- Enhanced community engagement through effective communication strategies during emergencies.
- Handled sensitive information with discretion, adhering to LEADS guidelines.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Enhanced emergency response efficiency by accurately and promptly dispatching appropriate resources to incidents.
- Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Coordinated multi-agency operations during critical public safety events.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Increased situational awareness for first responders with accurate and timely information relayed from callers.
- Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
- Participated in regular training sessions to maintain certifications and stay current with industry best practices.
- Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Trained new dispatchers on operational protocols for call taking and dispatching.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Ran criminal record checks, vehicle registrations and driver's license numbers through LEADS to fulfill officer requests.
- Monitored multiple communication channels for timely information dissemination and incident management.
Education
Associate of Science - Early Childhood Education
Sinclair Community College
Dayton, OHSkills
- Radio communications
- Typing speed
- Proficient in Spillman/Flex
- Unit status monitoring
- Call prioritization
- Teamwork and collaboration
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- CPR and first aid
- Computer-aided dispatching
- Emergency medical dispatch (EMD)
Timeline
Public Safety Dispatcher
Kettering Police Department
01.2012 - Current
Public Safety Dispatcher
Huber Heights Police Department
09.2011 - 12.2011
Public Safety Dispatcher
Montgomery County Sheriffs Office
06.2006 - 09.2011
Associate of Science - Early Childhood Education
Sinclair Community College