Heather H. Duncan
Brentwood,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
City of Brentwood Police Department
06.2024 - Current
- Answer 911 emergency and non-emergency calls and determine level of support that was needed for response.
- Operate telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Handle sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Enter criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Media Specialist
Lipscomb Academy Lower School
08.2015 - 05.2024
- Taught library and media skills once a week to students in grades PreK3-5th (approx 600 students)
- Maintained and weeded the library collection of approximately 10,000 books
- Ordered, processed, and cataloged all books in the collection
- Curated information and sent out weekly newsletter to all Lower School Parents
- Organized and ran two annual book fairs (which were our main source of fundraising for the library)
- Set up author visits at the school
- Produced the school yearbook 2019-21
Librarian
Oak View Elementary School
08.2013 - 05.2015
- Taught library skills to all students in K-5th grade (approx 600 students) as part of the Special Area rotation
- Was in charge of ordering, processing, cataloging, and maintaining the books in the library collection
- Organized and ran the annual Scholastic Book Fair
Education
Masters - Library and Information Sciences
TREVECCA UNIVERSITY
Nashville, TN07.2013
Bachelor of Science (B.S.) - Family and Consumer Sciences, Journalism
LIPSCOMB UNIVERSITY
Nashville, TN05.1995
Skills
- Highly effective communication
- Dependable and responsible
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
Certification
Professional Teaching License with a Library Endorsement
Valid through 2034
Timeline
Public Safety Dispatcher
City of Brentwood Police Department
06.2024 - Current
Media Specialist
Lipscomb Academy Lower School
08.2015 - 05.2024
Librarian
Oak View Elementary School
08.2013 - 05.2015
Masters - Library and Information Sciences
TREVECCA UNIVERSITY
Bachelor of Science (B.S.) - Family and Consumer Sciences, Journalism
LIPSCOMB UNIVERSITY
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