Barbara Ramirez

Bellflower,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

years of professional experience

Work History

Clerk /Customer Service Cashier

Vons Grocery Store

Inglewood, California

01.2018 - 05.2020

Scanned documents into digital formats ensuring accuracy of content.
Prepared deposits according to established procedures.
Provided excellent customer service to ensure satisfaction.
Answered phones in a courteous manner while providing excellent customer service.
Processed customer orders promptly and accurately.
Maintained inventory levels of office supplies and equipment as needed.

Cashier

KFC/Taco Bell

Inglewood, CA

02.2016 - 05.2019

Processed returns and exchanges of merchandise in accordance with store policies.
Ensured compliance with all safety regulations within the store environment.
Performed other duties as assigned by management.
Stocked shelves with merchandise when needed.
Greeted customers and answered any questions they had about the store's products and services.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Issued receipts, refunds, credits or change due to customers.
Followed company security procedures for handling large sums of money.
Resolved customer complaints professionally in accordance with company policy.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Customer Service Representative

The Check Cashing Place

Inglewood, CA

05.2013 - 05.2017

Developed positive relationships with customers through friendly interactions.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Developed strong relationships with customers by providing personalized assistance and support.
Provided exceptional customer service to ensure customer satisfaction.
Answered customer inquiries and provided accurate information regarding products and services.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Answered customer inquiries via phone, email, and chat.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Provided excellent customer service to resolve customer complaints in a timely manner.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Maintained a high level of professionalism when dealing with difficult customers.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

Lock High School

Los Angeles, CA

06-1999

Skills

Document scanning
Customer service
Cash handling
Inventory management
Order processing
Problem solving
Attention to detail
Conflict resolution

Sales support
Verbal and writing communication
Handling payments
Customer satisfaction
Scanning and copying
Problem-solving abilities
Serve customer needs
Balingo in English/ Spanish

Timeline